diff --git a/glossary.md b/glossary.md
index 5ddfd00..2ab388a 100644
--- a/glossary.md
+++ b/glossary.md
@@ -5,7 +5,7 @@
| 2 | [2FA](#two-factor-authentication) |
| A | [ACO](#administrative-contracting-officer) • [ACQ](#acquisitions) • ADR [(1)](#alternative-dispute-resolution) [(2)](#architecture-decision-record) • [AEO](#agency-ethics-official) • [AP](#acquisition-plan) • [API](#application-programming-interface) • [APO](#acquisition,-policy-and-oversight-division) • [ARP](#american-rescue-plan-act) • [ARPA](#american-rescue-plan-act) • [ARRA](#american-recovery-and-reinvestment-act) • [ASF](#acquisition-services-fund) • [AT](#assistive-technology) • [ATO](#authority-to-operate) • AWS [(1)](#alternative-work-schedule) [(2)](#amazon-web-services) • [a11y](#accessibility) |
| B | [BAFO](#best-and-final-offer) • [BD](#business-development) • [BOA](#basic-ordering-agreement) • [BOC](#budget-object-code) • [BPA](#blanket-purchase-agreement) • [BPR](#business-process-reengineering) |
-| C | [CAGE](#commercial-and-government-entity) • [CALC](#contract-awarded-labor-category) • [CASO](#chief-asset-supply-officer) • [CBCA](#civilian-board-of-contract-appeals) • [CBP](#u.s.-customs-and-border-protection) • [CCF](#commercial-contract-format) • [CCO](#chief-of-the-contracting-office) • [CCR](#central-contractor-registration-database) • [CDC](#community-development-corporation) • [CER](#cost-estimating-relationships) • [CFO](#chief-financial-officer) • [CFR](#code-of-federal-regulations) • [CG](#comptroller-general) • [CI](#commercial-item) • [CI/CD](#continuous-integration/continuous-deployment) • [CICA](#competition-in-contracting-act) • [CIO](#chief-information-officer) • [CLC](#continuous-learning-credits) • [CLIN](#contract-line-item-number) • [CMR](#commercial-market-representative) • CMS [(1)](#content-management-system) [(2)](#centers-for-medicare-&-medicaid-services) • [CO](#contracting-officer) • [COC](#certificate-of-competency) • [COI](#conflict-of-interest) • [COOP](#continuity-of-operations-plan) • [COR](#contracting-officer's-representative) • [COTR](#contracting-officer's-technical-representative) • [COTS](#commercial-off-the-shelf) • [CPAF](#cost-plus-award-fee-contract) • [CPARS](#contractor-performance-assessment-reporting-system) • [CPFF](#cost-plus-fixed-fee-contract) • [CPIF](#cost-plus-incentive-fee-contract) • [CPO](#chief-procurement-officer) • CRM [(1)](#customer-relationship-management-software) [(2)](#customer-responsibility-matrix) • [CS](#contracting-specialist) • [CUI](#controlled-unclassified-information) • [CX](#customer-experience) • [CoE](#centers-of-excellence) |
+| C | [CAGE](#commercial-and-government-entity) • [CALC](#contract-awarded-labor-category) • [CASO](#chief-asset-supply-officer) • [CBCA](#civilian-board-of-contract-appeals) • [CBP](#u.s.-customs-and-border-protection) • [CCF](#commercial-contract-format) • [CCO](#chief-of-the-contracting-office) • [CCR](#central-contractor-registration-database) • [CDC](#community-development-corporation) • [CER](#cost-estimating-relationships) • [CFO](#chief-financial-officer) • [CFR](#code-of-federal-regulations) • [CG](#comptroller-general) • [CHCO](#chief-human-capital-officer) • [CI](#commercial-item) • [CI/CD](#continuous-integration/continuous-deployment) • [CICA](#competition-in-contracting-act) • [CIO](#chief-information-officer) • [CLC](#continuous-learning-credits) • [CLIN](#contract-line-item-number) • [CMR](#commercial-market-representative) • CMS [(1)](#content-management-system) [(2)](#centers-for-medicare-&-medicaid-services) • [CO](#contracting-officer) • [COC](#certificate-of-competency) • [COI](#conflict-of-interest) • [COOP](#continuity-of-operations-plan) • [COR](#contracting-officer's-representative) • [COTR](#contracting-officer's-technical-representative) • [COTS](#commercial-off-the-shelf) • [CPAF](#cost-plus-award-fee-contract) • [CPARS](#contractor-performance-assessment-reporting-system) • [CPFF](#cost-plus-fixed-fee-contract) • [CPIF](#cost-plus-incentive-fee-contract) • [CPO](#chief-procurement-officer) • CRM [(1)](#customer-relationship-management-software) [(2)](#customer-responsibility-matrix) • [CS](#contracting-specialist) • [CUI](#controlled-unclassified-information) • [CX](#customer-experience) • [CoE](#centers-of-excellence) |
| D | [D&F](#determination-and-findings) • [DAP](#digital-analytics-program) • [DAW](#director-of-acquisition-workforce) • [DCAA](#defense-contract-audit-agency) • [DHS](#department-of-homeland-security) • [DSBS](#dynamic-small-business-search) • [DTC](#design-to-cost) • [DUNS](#data-universal-numbering-system) • [DVD](#digital-video-disc) • [DoD](#department-of-defense) |
| E | [E&I](#experiment-&-iterate) • [EAB](#enterprise-architecture-board) • [EAGLE](#enterprise-acquisition-gateway-for-leading-edge-solutions-contract) • [EDWOSB](#economically-disadvantaged-women-owned-small-business-concern) • [EFT](#electronic-funds-transfer) • [EIA](#electronic-industries-alliance-standards) • [EO](#executive-order) • [EOD](#entrance-on-duty) • [EVM](#earned-value-management) • [eSRS](#electronic-subcontracting-reporting-system) |
| F | [F&O](#full-and-open-competition) • [FAC](#federal-acquisition-certification) • [FAC-C](#federal-acquisition-certification-–-contracting) • [FAC-P/PM](#federal-acquisition-certification-–-program/project-management) • [FAR](#federal-acquisition-regulation) • [FARA](#federal-acquisition-reform-act) • [FAS](#the-federal-acquisition-service) • [FASA](#federal-acquisition-streamlining-act) • [FBO](#federal-business-opportunities) • [FCSF](#federal-citizen-services-fund) • [FEMA](#federal-emergency-management-agency) • [FFP](#firm-fixed-price-contract) • [FIDO](#federal-interagency-databases-online) • [FISMA](#federal-information-security-management-act) • [FLETC](#federal-law-enforcement-training-center) • [FOB](#free-on-board) • [FOB Destination](#free-on-board-at-destination) • [FOB Origin](#free-on-board-at-origin) • [FOIA](#freedom-of-information-act) • [FPASA](#federal-property-and-administrative-services-act) • [FPDS-NG](#federal-procurement-data-system-next-generation) • [FPI](#federal-prison-industries) • [FPIF](#fixed-price-incentive-fee-contract) • [FPR](#final-proposal-revision) • [FPwEPA](#fixed-price-contract-with-economic-price-adjustment) • [FSS](#federal-supply-schedule) • [FY](#fiscal-year) • [FedRAMP](#federal-risk-and-authorization-management-program) |
@@ -18,11 +18,11 @@
| M | [MAC](#multi-agency-contract) • [MAS](#multiple-award-schedule) • [MD](#management-directive) • [MNS](#mission-need-statement) • [MOU](#memorandum-of-understanding) • [MPT](#micro-purchase-threshold) • [MRC](#management-review-council) • [MSPB](#merit-systems-protection-board) • [MVP](#minimum-viable-product) |
| N | [NAICS](#north-american-industry-classification-system) • [NASA](#national-aeronautics-and-space-administration) • [NCI](#non-commercial-item) • [NDI](#nondevelopmental-item) • [NEO](#new-employee-orientation) • [NIH](#national-institutes-of-health) |
| O | [OA](#office-of-acquisition) • [OCE](#gsa's-office-of-customer-experience) • [OCIO](#office-of-the-chief-information-officer) • [OCPO](#office-of-the-chief-procurement-officer) • [ODC](#other-direct-cost) • [OFPP](#office-of-federal-procurement-policy) • [OGC](#office-of-general-counsel) • [OGE](#office-of-government-ethics) • [OIG](#office-of-the-inspector-general) • [OKR](#objectives-and-key-results) • [OLU](#online-university) • [OMB](#office-of-management-and-budget) • [OPO](#office-of-procurement-operations) • [ORCA](#online-representation-certification-application) • [OSAI](#office-of-safety-act-implementation) • [OSC](#office-of-strategic-communications) • [OSDBU](#office-of-small-and-disadvantaged-business-utilization) • [OTP](#one-time-password) |
-| P | [PA](#path-analysis) • [PACT](#program-management,-administration,-clerical,-and-technical-services) • [PAG](#program-advisory-group) • [PALT](#procurement-acquisition-lead-time) • [PBA/PBC](#performance-based-acquisition/performance-based-services-contracting) • [PBS](#the-public-buildings-service-is-the-landlord-for-the-civilian-federal-government) • [PBSC](#performance-based-services-contracting) • [PCII](#protected-critical-infrastructure-information) • [PCR](#procurement-center-representative) • [PD](#position-description) • [PEP](#price-evaluation-preference) • [PIA](#privacy-impact-assessment) • [PIF](#presidential-innovation-fellows) • [PII](#personally-identifiable-information) • [PL](#public-law) • PM [(1)](#product-manager) [(2)](#project-manager) • [PMA](#president's-management-agenda) • [PMO](#project-(or-program)-management-office) • [PNM](#price-negotiation-memorandum) • [PO](#project-officer) • [POA&M](#plan-of-action-and-milestones) • [POAM](#plan-of-action-and-milestones) • POC [(1)](#point-of-contact) [(2)](#proof-of-concept) • [PORA](#principal-official-responsible-for-acquisition) • [PPI](#past-performance-information) • [PPIRS](#past-performance-information-retrieval-system) • PR [(1)](#procurement-request) [(2)](#pull-request) • [PRA](#paperwork-reduction-act) • [PWS](#performance-work-statement) • PoP [(1)](#period-of-performance) [(2)](#procurement-operating-procedure) • [Proc](#procurement) |
+| P | [PA](#path-analysis) • [PACT](#program-management,-administration,-clerical,-and-technical-services) • [PAG](#program-advisory-group) • [PALT](#procurement-acquisition-lead-time) • [PBA/PBC](#performance-based-acquisition/performance-based-services-contracting) • [PBS](#the-public-buildings-service-is-the-landlord-for-the-civilian-federal-government) • [PBSC](#performance-based-services-contracting) • [PCII](#protected-critical-infrastructure-information) • [PCR](#procurement-center-representative) • [PD](#position-description) • [PEP](#price-evaluation-preference) • [PIA](#privacy-impact-assessment) • [PIF](#presidential-innovation-fellows) • [PII](#personally-identifiable-information) • [PKI](#public-key-infrastructure) • [PL](#public-law) • PM [(1)](#product-manager) [(2)](#project-manager) • [PMA](#president's-management-agenda) • [PMO](#project-(or-program)-management-office) • [PNM](#price-negotiation-memorandum) • [PO](#project-officer) • [POA&M](#plan-of-action-and-milestones) • [POAM](#plan-of-action-and-milestones) • POC [(1)](#point-of-contact) [(2)](#proof-of-concept) • [PORA](#principal-official-responsible-for-acquisition) • [PPI](#past-performance-information) • [PPIRS](#past-performance-information-retrieval-system) • PR [(1)](#procurement-request) [(2)](#pull-request) • [PRA](#paperwork-reduction-act) • [PWS](#performance-work-statement) • PoP [(1)](#period-of-performance) [(2)](#procurement-operating-procedure) • [Proc](#procurement) |
| Q | [QA](#quality-assurance) • [QAP](#quality-assurance-plan) • [QASP](#quality-assurance-surveillance-plan) • [QCP](#quality-control-plan) |
| R | [R&D](#research-and-development) • [RFI](#request-for-information) • [RFP](#request-for-proposal) • [RFQ](#request-for-quotation) |
-| S | [SAM](#system-for-award-management) • [SAP](#simplified-acquisition-procedures) • [SAT](#simplified-acquisition-threshold) • [SB](#small-business) • [SBA](#small-business-administration) • [SBIR](#small-business-innovative-research-program) • [SBP](#small-business-programs) • [SBS](#small-business-specialist) • [SCA](#service-contract-act) • [SCF](#simplified-contract-format) • [SDB](#small-disadvantaged-business-concern) • [SDLC](#software-development-lifecycle) • [SDVOSB](#service-disabled-veteran-owned-small-business-concern) • [SES](#senior-executive-service) • [SF](#standard-form) • [SIN](#special-item-number) • [SME](#subject-matter-expert) • [SMT](#senior-management-team) • [SOO](#statement-of-objectives) • [SOP](#standard-operating-procedure) • [SORN](#system-of-records-notice) • [SOW](#statement-of-work) • [SPE](#senior-procurement-executive) • [SRA](#scientific-review-administrator) • [SSA](#source-selection-authority) • [SSEB](#source-selection-evaluation-board) • [SSI](#sensitive-security-information) • [SSP](#system-security-plan) • [STTR](#small-business-technology-transfer-program) • [SaaS](#software-as-a-service) |
-| T | [T&M](#time-and-materials) • [TCO](#termination-contracting-officer) • [TEG/TEP](#technical-evaluation-group/panel) • [TIN](#taxpayer-identification-number) • [TINA](#truth-in-negotiations-act) • [TK](#to-come) • [TO](#task-order) • [TSA](#transportation-security-administration) • [TTS](#technology-transformation-services) |
+| S | [SAM](#system-for-award-management) • [SAP](#simplified-acquisition-procedures) • [SAT](#simplified-acquisition-threshold) • [SB](#small-business) • [SBA](#small-business-administration) • [SBAR](#situation,-background,-assessment,-and-recommendation/request) • [SBIR](#small-business-innovative-research-program) • [SBP](#small-business-programs) • [SBS](#small-business-specialist) • [SCA](#service-contract-act) • [SCF](#simplified-contract-format) • [SDB](#small-disadvantaged-business-concern) • [SDLC](#software-development-lifecycle) • [SDVOSB](#service-disabled-veteran-owned-small-business-concern) • [SES](#senior-executive-service) • [SF](#standard-form) • [SIN](#special-item-number) • [SME](#subject-matter-expert) • [SMT](#senior-management-team) • [SOO](#statement-of-objectives) • [SOP](#standard-operating-procedure) • [SORN](#system-of-records-notice) • [SOW](#statement-of-work) • [SPE](#senior-procurement-executive) • [SRA](#scientific-review-administrator) • [SSA](#source-selection-authority) • [SSEB](#source-selection-evaluation-board) • [SSI](#sensitive-security-information) • [SSP](#system-security-plan) • [STTR](#small-business-technology-transfer-program) • [SaaS](#software-as-a-service) |
+| T | [T&M](#time-and-materials) • [TCO](#termination-contracting-officer) • [TEG/TEP](#technical-evaluation-group/panel) • [TIN](#taxpayer-identification-number) • [TINA](#truth-in-negotiations-act) • [TK](#to-come) • [TLC](#tender-loving-care) • [TO](#task-order) • [TSA](#transportation-security-administration) • [TTS](#technology-transformation-services) |
| U | [U.S.](#united-states) • [UCA](#undefinitized-contract-action) • [UCF](#uniform-contract-format) • [UNICOR](#federal-prison-industries) • [USC](#united-states-code) • [USCG](#u.s.-coast-guard) • [USDC](#united-states-digital-corps) • [USDS](#united-states-digital-service) • [USSS](#u.s.-secret-service) • [UX](#user-experience) |
| V | [VA](#department-of-veterans-affairs) • [VOSB](#veteran-owned-small-business-concern) • [VPN](#virtual-private-network) |
| W | [WCAG](#web-content-accessibility-guidelines) • [WIP](#work-in-progress) • [WOSB](#women-owned-small-business-concern) |
@@ -201,6 +201,9 @@ _No definition provided._
**[Chief Financial Officer](#chief-financial-officer)** (CFO) \
_No definition provided._
+**[Chief Human Capital Officer](#chief-human-capital-officer)** (CHCO) \
+[Definition here](https://www.gsa.gov/about-us/organization/leadership-directory/chief-human-capital-officer)
+
**[Chief Information Officer](#chief-information-officer)** (CIO) \
_No definition provided._
@@ -1142,6 +1145,9 @@ The Protected Critical Infrastructure Information Program is an information-prot
**[Protest](#protest)** \
A "protest" is a written objection by an interested party. It may be filed in response to one of the following: 1) solicitation; 2) cancellation of a solicitation; 3) award or proposed award of the contract; or (4) termination or cancellation of an award. An "interested party" is an actual or prospective offeror whose direct economic interest would be affected by the award of a contract, failure to award a contract, or some other contract action.
+**[Public Key Infrastructure](#public-key-infrastructure)** (PKI) \
+Public Key Infrastructure is a framework established to issue, maintain, and revoke public key certificates, including systems, processes and people. Public key certificates provide digital signature and encryption capabilities.
+
**[Public Law](#public-law)** (PL) \
_No definition provided._
@@ -1235,6 +1241,9 @@ $150,000, except for acquisitions of supplies or services that, as determined by
**[Simplified contract format](#simplified-contract-format)** (SCF) \
Format for contracts less than $100,000 in value.
+**[Situation, Background, Assessment, and Recommendation/Request](#situation,-background,-assessment,-and-recommendation/request)** (SBAR) \
+A communication framework that allows teams to share critical information about a given topic.
+
**[Small business](#small-business)** (SB) \
_No definition provided._
@@ -1355,6 +1364,9 @@ The group that evaluates the technical portion of competitive proposals.
**[Technology Transformation Services](#technology-transformation-services)** (TTS) \
The Technology Transformation Services aim to improve the public's experience with the government by helping agencies build, buy, and share technology that allows them to better serve the public. This is the TTS Handbook, and you may be reading it because you're an employee of TTS. TTS is part of FAS, which is part of GSA.
+**[Tender Loving Care](#tender-loving-care)** (TLC) \
+The TLC crew is a team within 18F made up of available staff who are between projects with partners. [TLC Crew Github](https://github.com/18F/TLC-crew/)
+
**[Termination](#termination)** \
(1) "Termination for convenience" means the exercise of the Government's right to completely or partially terminate performance of work under a contract when it is in the Government's interest. (2) "Termination for default" means the exercise of the Government's right to completely or partially terminate a contract because of the contractor's actual or anticipated failure to perform its contractual obligations. (3) "Termination inventory" means any property purchased, supplied, manufactured, furnished, or otherwise acquired for the performance of a contract subsequently terminated and properly allocable to the terminated portion of the contract."