Hosting new session works only sometimes. Want to see logs

[florianingerl]

Describe the bug
I use regularly the CodeTogether plugin from Visual Studio Code or from Eclipse. Sometimes it works, sometimes not:
When it doesn't work, usually the following happens:
I click "Host new session" and check the radio button "Accept automatically"
Then I say "Invite others" and send the other one the link, that was copied to my clipboard. Then the other one can enter the link and will see a progress bar which says that it's authorizing, but I sometimes don't get a dialog to authorize him.
Sometimes it works also.

Are there anywhere logs, where you can find out more about the error.
Any help appreciated.

To Reproduce
Steps to reproduce the behavior:

1. Host new session
2. Accept automatically
3. Invite others
4. Other one enters the link and sees progress bar that it's authorizing
5. I don't get an authorization dialog but connection is also not established (same thing if you dont say "Accept automatically in second step)

Expected behavior
I expected a working connection. Sometimes it works also, depending on who you want to connect to. I want to see logs, because I don't get any error messages.

CodeTogether Host

• IDE: [VSCode]
• IDE Version [1.74.2]
• OS: [e.g. Windows]
• OS Version: [e.g. 10]

IDE Participant

• IDE: [e.g. VSCode]
• IDE Version [always latest]
• OS: [e.g. different]

Workaround (if any)
The other one has to host the session and send me a link.

[brianvfernandes]

@florianingerl, thank you for the report, we have a few questions that should help us figure this out.

• Could you let us know if you're using CodeTogether Pro, or CodeTogether teams, with your colleague being a member of your team?
• Does this happen for a particular guest or has it happened for multiple guests who have tried to connect? You mentioned using Eclipse and VS Code to host - are the guest(s) using any particular IDE?
• When the issue occurs, can you try joining yourself from a browser or another IDE? Does this work?
• With accept automatically, you typically will not see a dialog, and the guest will be able to join the session directly. Sanity check - after entering the URL, the guest must still click the "Join when Ready" / "Join Now" buttons to join the session. Is there a chance they could sometimes be forgetting this step, especially if they are new to CodeTogether?

[florianingerl]

First question: - I am neither using CodeTogether teams nor pro. - It has happened for multiple guests. I use most of the time Visual Studio Code and the guys I want to connect to also. But sometimes I also try Eclipse and the issue can occur there too - When others send me an invitation link, Eclipse sometimes works when Visual Studio Code does not. The guys that I try to connect to only have Visual Studio Code installed most of the time - The guys that I try to connect to share their screen with me, so there is no change, that they fail to click "Join now" or "Join when ready" . They just see a progress bar for "Authorizing" although I have selected the option "Accept automatically"

…

On Thu, Jan 5, 2023 at 7:46 PM Brian Fernandes ***@***.***> wrote: @florianingerl <https://github.com/florianingerl>, thank you for the report, we have a few questions that should help us figure this out. - Could you let us know if you're using CodeTogether Pro, or CodeTogether teams, with your colleague being a member of your team? - Does this happen for a particular guest or has it happened for multiple guests who have tried to connect? You mentioned using Eclipse and VS Code to host - are the guest(s) using any particular IDE? - When the issue occurs, can you try joining yourself from a browser or another IDE? Does this work? - With *accept automatically*, you typically will not see a dialog, and the guest will be able to join the session directly. Sanity check - after entering the URL, the guest must still click the "Join when Ready" / "Join Now" buttons to join the session. Is there a chance they could sometimes be forgetting this step, especially if they are new to CodeTogether? — Reply to this email directly, view it on GitHub <#403 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AE6YEWXJDVV3HQKMZBUAVATWQ4JH3ANCNFSM6AAAAAATJMIBCA> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[brianvfernandes]

@florianingerl - thanks for taking the time to send in detailed answers to all questions. These are all fundamental use cases that are frequently tested, so we're quite surprised to have you run into them more than a few times. You said this happens for multiple guests, and I guess it occasionally happens when they host too, so it's not limited to you as a host either, correct?

When it happens next, can you send us the error logs from the host and the guest involved? In Eclipse, the error log can be accessed from the Error Log view - Window > Show View > Other > General Error Log (from where you can export it) and for VS Code, please follow these instructions. (I'm sorry I forgot to send this instructions along the last time) You can mail them to support@codetogether.com and hopefully they will have some useful data. Thanks!

[florianingerl]

Hello Brian, I enabled the Debugging of CodeTogether in Visual Studio Code, so in my settings.json file is an entry "codetogether.debug": true I also had the following error yesterday. A friend sent me a link to a session (with option authorize via prompt). I entered the link via "Join remote session" and he authorized me. Then I only saw the progress bar in Visual Studio Code "Retrieving session information" (Screenshot attached). In the Ouput View of Visual Studio Code, I coudn't see any logs. Then I went to Eclipse and entered there the same link (same session) and everything worked fine. 20 minutes later, my friend started a new session and I entered the link once more in Visual Studio Code and all of a sudden it worked. Why? All the best, Florian

…

On Thu, Jan 12, 2023 at 11:24 AM Brian Fernandes ***@***.***> wrote: @florianingerl <https://github.com/florianingerl> - thanks for taking the time to send in detailed answers to all questions. These are all fundamental use cases that are frequently tested, so we're quite surprised to have you run into them more than a few times. You said this happens for multiple guests, and I guess it occasionally happens when they host too, so it's not limited to you as a host either, correct? When it happens next, can you send us the error logs from the host and the guest involved? In Eclipse, the error log can be accessed from the Error Log view - Window > Show View > Other > General Error Log (from where you can export it) and for VS Code, please follow these instructions <https://www.codetogether.com/docs/vscode-network-troubleshooting/#debugging-connectivity-issues>. (I'm sorry I forgot to send this instructions along the last time) You can mail them to ***@***.*** and hopefully they will have some useful data. Thanks! — Reply to this email directly, view it on GitHub <#403 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AE6YEWWD6TJRB4RZM2IMRETWR7LVPANCNFSM6AAAAAATJMIBCA> . You are receiving this because you were mentioned.Message ID: ***@***.***>