[Supportal] Workspace expense does not load when clicked

[stephanieelliott]

Version Number:
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers): Stephtestuser1@expensicorp.com
Logs: LOGS
Expensify/Expensify Issue URL: N/A
Issue reported by: @stephanieelliott
Slack conversation: https://expensify.slack.com/archives/C07NZ8B1VTQ/p1728500635598069

Action Performed:

1. Support log into a customer account (must be: owner on workspace with at least 1 expense submitted)
2. Click New Expensify
3. Click Search > Expenses
4. Click on expense

Expected Result:

Expense thread should open with a link to workspace chat at the top (see right side of screen in video)

Actual Result:

Page shows endless loading, expense does not load.

Workaround:

None, this is problematic because it's currently the workaround for us to view workspace chats

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

2024-10-10_22-08-22.mp4

[melvin-bot]

Triggered auto assignment to @dylanexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

@dylanexpensify Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

[melvin-bot]

@dylanexpensify Huh... This is 4 days overdue. Who can take care of this?

[dylanexpensify]

Tackling this evening!

[melvin-bot]

Triggered auto assignment to @mallenexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[dylanexpensify]

Hey @mallenexpensify! I'm heading out on parental leave so reassigning this! TY! 🙇‍♂️

[mallenexpensify]

@stephanieelliott what should BZ do with supportal-related issues? I can update the team and add deets to What do I do when assigned a BugZero (Bug0) chore via the Bug label auto assigner?

[melvin-bot]

@mallenexpensify Whoops! This issue is 2 days overdue. Let's get this updated quick!

[mallenexpensify]

@stephanieelliott 👀 above plz. assigned to you and made you owner for a min

[stephanieelliott]

Ah thanks for the bump @mallenexpensify! I'm thinking we just treat these as normal Internal E/A issues, no? I don't think we need a separate process for Supportal issues per se, I think the only unique thing about them is that they can only be worked on by internal Expensify eng (I think).

Are you thinking there are some other nuances that need to be documented for these?

[mallenexpensify]

Chatting with Steph about

[melvin-bot]

@mallenexpensify @stephanieelliott this issue was created 2 weeks ago. Are we close to a solution? Let's make sure we're treating this as a top priority. Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

[melvin-bot]

@mallenexpensify, @stephanieelliott Whoops! This issue is 2 days overdue. Let's get this updated quick!