From 4e34e5c278ced8f607628b4f74f5defd78b13485 Mon Sep 17 00:00:00 2001 From: Daniel Schaefer Date: Tue, 25 Aug 2026 23:53:37 +1000 Subject: [PATCH 1/2] Split into template per product line Allows us to do cleanup like: - Remove sections not needed for that product - Customize port list for that product - Show the correct link Signed-off-by: Daniel Schaefer --- .github/ISSUE_TEMPLATE/01-laptop12-issue.md | 77 ++++++++++++++++++ .../{laptop-issue.md => 02-laptop13-issue.md} | 33 +++----- .github/ISSUE_TEMPLATE/03-laptop16-issue.md | 79 +++++++++++++++++++ .github/ISSUE_TEMPLATE/04-desktop-issue.md | 64 +++++++++++++++ 4 files changed, 233 insertions(+), 20 deletions(-) create mode 100644 .github/ISSUE_TEMPLATE/01-laptop12-issue.md rename .github/ISSUE_TEMPLATE/{laptop-issue.md => 02-laptop13-issue.md} (67%) create mode 100644 .github/ISSUE_TEMPLATE/03-laptop16-issue.md create mode 100644 .github/ISSUE_TEMPLATE/04-desktop-issue.md diff --git a/.github/ISSUE_TEMPLATE/01-laptop12-issue.md b/.github/ISSUE_TEMPLATE/01-laptop12-issue.md new file mode 100644 index 0000000..4ffae29 --- /dev/null +++ b/.github/ISSUE_TEMPLATE/01-laptop12-issue.md @@ -0,0 +1,77 @@ +--- +name: Laptop 12 Issue +about: Laptop 12 Issue related to Firmware/Software/Drivers +title: '[Laptop 12] ' +labels: 'Laptop 12' +assignees: '' + +--- + +## Device Information + +### System Model or SKU + +Please select one of the following + +- [ ] Framework Laptop 12 (13th Gen Intel® Core™) +- [ ] Framework Laptop 12 (Intel® Core™ Series 3) + +### BIOS VERSION +Please provide the bios version. + +Windows: +Open a command terminal as administrator: +```wmic bios get SMBIOSBIOSVERSION``` + +Linux: +Open a terminal and run the following command +```sudo dmidecode --string bios-version``` + +### DIY Edition information +If you are experiencing an issue on a DIY system, Please also fill out the memory and storage devices you are using. + +Memory: Manufacture and SKU +Storage: Manufacture and SKU + +### Port/Peripheral information +If you are experiencing an issue with a peripheral or an expansion card/port please fill out the following information: +* Peripheral vendor and name. +* Port the Peripheral was connected to. Please see the following for port numbering: [Laptop 12](https://knowledgebase.frame.work/expansion-card-functionality-on-framework-laptop-12-13th-gen-intel-core-S1UDIAsWel) +* Device or expansion card attached to the **Adjacent port** to the port that is having the issue. + +1. [ Fill In device / expansion card ] +2. [ Fill In device / expansion card ] +3. [ Fill In device / expansion card ] +4. [ Fill In device / expansion card ] + +### Standalone Operation +Are you running your mainboard as a standalone device. Is standalone mode enabled in the BIOS? + +- [ ] Full System, Standalone mode **not** enabled (normal usage) +- [ ] Full System, Standalone mode enabled +- [ ] Mainboard only, Standalone mode enabled +- [ ] Mainboard only, Standalone mode **not** enabled + +## Describe the bug +A clear and concise description of what the bug is. + +## Steps To Reproduce +Steps to reproduce the behavior: +1. Go to '...' +2. Click on '....' +3. Scroll down to '....' +4. See error + +## Expected behavior +A clear and concise description of what you expected to happen. + +## Screenshots +If applicable, add screenshots to help explain your problem. + +## Operating System (please complete the following information): + - OS/Distribution: [e.g. Windows 11] + - Version: [Version] +- Linux Kernel Version: `uname -a` + +## Additional context +Add any other context about the problem here. diff --git a/.github/ISSUE_TEMPLATE/laptop-issue.md b/.github/ISSUE_TEMPLATE/02-laptop13-issue.md similarity index 67% rename from .github/ISSUE_TEMPLATE/laptop-issue.md rename to .github/ISSUE_TEMPLATE/02-laptop13-issue.md index 3bcc893..9e34b13 100644 --- a/.github/ISSUE_TEMPLATE/laptop-issue.md +++ b/.github/ISSUE_TEMPLATE/02-laptop13-issue.md @@ -1,8 +1,8 @@ --- -name: Computer Issue -about: Computer Issue related to Firmware/Software/Drivers -title: Computer Issue -labels: '' +name: Laptop 13 Issue +about: Laptop 13 Issue related to Firmware/Software/Drivers +title: '[Laptop 13] ' +labels: 'Laptop 13' assignees: '' --- @@ -13,16 +13,13 @@ assignees: '' Please select one of the following -- [ ] Framework Laptop 12 (13th Gen Intel® Core™) - [ ] Framework Laptop 13 (11th Gen Intel® Core™) - [ ] Framework Laptop 13 (12th Gen Intel® Core™) - [ ] Framework Laptop 13 (13th Gen Intel® Core™) - [ ] Framework Laptop 13 (AMD Ryzen™ 7040 Series) - [ ] Framework Laptop 13 (AMD Ryzen™ AI 300 Series) - [ ] Framework Laptop 13 (Intel® Core™ Ultra Series 1) -- [ ] Framework Laptop 16 (AMD Ryzen™ 7040 Series) -- [ ] Framework Laptop 16 (AMD Ryzen™ AI 300 Series) -- [ ] Framework Desktop (AMD Ryzen™ AI 300 PRO Series) +- [ ] Framework Laptop 13 (Intel® Core™ Ultra Series 3) ### BIOS VERSION Please provide the bios version. @@ -44,25 +41,21 @@ Storage: Manufacture and SKU ### Port/Peripheral information If you are experiencing an issue with a peripheral or an expansion card/port please fill out the following information: * Peripheral vendor and name. -* Port the Peripheral was connected to. Please see the following for port numbering: [Laptop 16](https://knowledgebase.frame.work/expansion-card-slot-functionality-on-framework-laptop-16-rkUjGm7cn) or [Laptop 13](https://knowledgebase.frame.work/expansion-card-functionality-on-framework-laptop-13-amd-ryzen-7040-series-SkrVx7gAh) or [Desktop](https://knowledgebase.frame.work/en_us/expansion-card-functionality-on-framework-desktop-amd-ryzen-ai-max-300-series-HyhiaJYVxl) +* Port the Peripheral was connected to. Please see the following for port numbering: [Laptop 13](https://knowledgebase.frame.work/expansion-card-functionality-on-framework-laptop-13-amd-ryzen-7040-series-SkrVx7gAh) * Device or expansion card attached to the **Adjacent port** to the port that is having the issue. + 1. [ Fill In device / expansion card ] 2. [ Fill In device / expansion card ] 3. [ Fill In device / expansion card ] 4. [ Fill In device / expansion card ] -The following are for Laptop 16 only. -5. [ Fill In device / expansion card ] -6. [ Fill In device / expansion card ] - -For Desktop only -1. [ Fill In device / expansion card ] -2. [ Fill In device / expansion card ] - -### Standalone Operation (Laptop Only) +### Standalone Operation Are you running your mainboard as a standalone device. Is standalone mode enabled in the BIOS? -- [ ] Yes -- [ ] No + +- [ ] Full System, Standalone mode **not** enabled (normal usage) +- [ ] Full System, Standalone mode enabled +- [ ] Mainboard only, Standalone mode enabled +- [ ] Mainboard only, Standalone mode **not** enabled ## Describe the bug A clear and concise description of what the bug is. diff --git a/.github/ISSUE_TEMPLATE/03-laptop16-issue.md b/.github/ISSUE_TEMPLATE/03-laptop16-issue.md new file mode 100644 index 0000000..3d9cfc5 --- /dev/null +++ b/.github/ISSUE_TEMPLATE/03-laptop16-issue.md @@ -0,0 +1,79 @@ +--- +name: Laptop 16 Issue +about: Laptop 16 Issue related to Firmware/Software/Drivers +title: '[Laptop 16] ' +labels: 'Laptop 16' +assignees: '' + +--- + +## Device Information + +### System Model or SKU + +Please select one of the following + +- [ ] Framework Laptop 16 (AMD Ryzen™ 7040 Series) +- [ ] Framework Laptop 16 (AMD Ryzen™ AI 300 Series) + +### BIOS VERSION +Please provide the bios version. + +Windows: +Open a command terminal as administrator: +```wmic bios get SMBIOSBIOSVERSION``` + +Linux: +Open a terminal and run the following command +```sudo dmidecode --string bios-version``` + +### DIY Edition information +If you are experiencing an issue on a DIY system, Please also fill out the memory and storage devices you are using. + +Memory: Manufacture and SKU +Storage: Manufacture and SKU + +### Port/Peripheral information +If you are experiencing an issue with a peripheral or an expansion card/port please fill out the following information: +* Peripheral vendor and name. +* Port the Peripheral was connected to. Please see the following for port numbering: [Laptop 16](https://knowledgebase.frame.work/expansion-card-slot-functionality-on-framework-laptop-16-rkUjGm7cn) +* Device or expansion card attached to the **Adjacent port** to the port that is having the issue. + +1. [ Fill In device / expansion card ] +2. [ Fill In device / expansion card ] +3. [ Fill In device / expansion card ] +4. [ Fill In device / expansion card ] +5. [ Fill In device / expansion card ] +6. [ Fill In device / expansion card ] + +### Standalone Operation +Are you running your mainboard as a standalone device. Is standalone mode enabled in the BIOS? + +- [ ] Full System, Standalone mode **not** enabled (normal usage) +- [ ] Full System, Standalone mode enabled +- [ ] Mainboard only, Standalone mode enabled +- [ ] Mainboard only, Standalone mode **not** enabled + +## Describe the bug +A clear and concise description of what the bug is. + +## Steps To Reproduce +Steps to reproduce the behavior: +1. Go to '...' +2. Click on '....' +3. Scroll down to '....' +4. See error + +## Expected behavior +A clear and concise description of what you expected to happen. + +## Screenshots +If applicable, add screenshots to help explain your problem. + +## Operating System (please complete the following information): + - OS/Distribution: [e.g. Windows 11] + - Version: [Version] +- Linux Kernel Version: `uname -a` + +## Additional context +Add any other context about the problem here. diff --git a/.github/ISSUE_TEMPLATE/04-desktop-issue.md b/.github/ISSUE_TEMPLATE/04-desktop-issue.md new file mode 100644 index 0000000..a380153 --- /dev/null +++ b/.github/ISSUE_TEMPLATE/04-desktop-issue.md @@ -0,0 +1,64 @@ +--- +name: Desktop Issue +about: Desktop Issue related to Firmware/Software/Drivers +title: '[Desktop] ' +labels: 'Desktop' +assignees: '' + +--- + +## Device Information + +### System Model or SKU + +- [x] Framework Desktop (AMD Ryzen™ AI Max 300 Series) + +### BIOS VERSION +Please provide the bios version. + +Windows: +Open a command terminal as administrator: +```wmic bios get SMBIOSBIOSVERSION``` + +Linux: +Open a terminal and run the following command +```sudo dmidecode --string bios-version``` + +### DIY Edition information +If you are experiencing an issue on a DIY system, Please also fill out the memory and storage devices you are using. + +Memory: Manufacture and SKU +Storage: Manufacture and SKU + +### Port/Peripheral information +If you are experiencing an issue with a peripheral or an expansion card/port please fill out the following information: +* Peripheral vendor and name. +* Port the Peripheral was connected to. Please see the following for port numbering: [Desktop](https://knowledgebase.frame.work/en_us/expansion-card-functionality-on-framework-desktop-amd-ryzen-ai-max-300-series-HyhiaJYVxl) +* Device or expansion card attached to the **Adjacent port** to the port that is having the issue. + +1. [ Fill In device / expansion card ] +2. [ Fill In device / expansion card ] + +## Describe the bug +A clear and concise description of what the bug is. + +## Steps To Reproduce +Steps to reproduce the behavior: +1. Go to '...' +2. Click on '....' +3. Scroll down to '....' +4. See error + +## Expected behavior +A clear and concise description of what you expected to happen. + +## Screenshots +If applicable, add screenshots to help explain your problem. + +## Operating System (please complete the following information): + - OS/Distribution: [e.g. Windows 11] + - Version: [Version] +- Linux Kernel Version: `uname -a` + +## Additional context +Add any other context about the problem here. From bdda49ba9ed6828cc72a1ecd770b7835ccb0e502 Mon Sep 17 00:00:00 2001 From: Daniel Schaefer Date: Wed, 26 Aug 2026 00:04:29 +1000 Subject: [PATCH 2/2] Add config file Signed-off-by: Daniel Schaefer --- .github/ISSUE_TEMPLATE/config.yml | 11 +++++++++++ 1 file changed, 11 insertions(+) create mode 100644 .github/ISSUE_TEMPLATE/config.yml diff --git a/.github/ISSUE_TEMPLATE/config.yml b/.github/ISSUE_TEMPLATE/config.yml new file mode 100644 index 0000000..1caa3e9 --- /dev/null +++ b/.github/ISSUE_TEMPLATE/config.yml @@ -0,0 +1,11 @@ +blank_issues_enabled: false +contact_links: + - name: Framework Support + url: https://frame.work/support + about: For hardware defects, warranty claims, orders, and account questions, please contact Framework Support instead of filing an issue here. + - name: Framework Community + url: https://community.frame.work + about: Ask questions and discuss with other Framework users and the Framework team. + - name: Framework Knowledge Base + url: https://knowledgebase.frame.work + about: Guides and troubleshooting articles — your issue may already have a documented solution.