diff --git a/.github/ISSUE_TEMPLATE/01-laptop12-issue.yml b/.github/ISSUE_TEMPLATE/01-laptop12-issue.yml new file mode 100644 index 0000000..3db04ba --- /dev/null +++ b/.github/ISSUE_TEMPLATE/01-laptop12-issue.yml @@ -0,0 +1,114 @@ +name: Laptop 12 Issue +description: Laptop 12 Issue related to Firmware/Software/Drivers +title: "[Laptop 12] " +labels: ["Laptop 12"] +body: + - type: dropdown + id: sku + attributes: + label: System Model or SKU + options: + - Framework Laptop 12 (13th Gen Intel® Core™) + - Framework Laptop 12 (Intel® Core™ Series 3) + validations: + required: true + - type: input + id: bios-version + attributes: + label: BIOS Version + description: >- + Windows: open a command terminal as administrator and run + `wmic bios get SMBIOSBIOSVERSION`. + Linux: open a terminal and run `sudo dmidecode --string bios-version`. + placeholder: e.g. 3.05 + validations: + required: true + - type: textarea + id: diy-info + attributes: + label: DIY Edition Information + description: >- + If you are experiencing an issue on a DIY system, please also fill out + the memory and storage devices you are using. + value: | + Memory: [Manufacturer and SKU] + Storage: [Manufacturer and SKU] + - type: textarea + id: port-peripheral + attributes: + label: Port/Peripheral Information + description: >- + If you are experiencing an issue with a peripheral or an expansion + card/port, please fill out the peripheral vendor and name, the port it + was connected to (see + [Laptop 12 port numbering](https://knowledgebase.frame.work/expansion-card-functionality-on-framework-laptop-12-13th-gen-intel-core-S1UDIAsWel)), + and the device or expansion card attached to the **adjacent port**. + value: | + Peripheral vendor and name: + 1. [Fill in device / expansion card] + 2. [Fill in device / expansion card] + 3. [Fill in device / expansion card] + 4. [Fill in device / expansion card] + - type: dropdown + id: standalone + attributes: + label: Standalone Operation + description: >- + Are you running your mainboard as a standalone device? Is standalone + mode enabled in the BIOS? + options: + - Full System, Standalone mode NOT enabled (normal usage) + - Full System, Standalone mode enabled + - Mainboard only, Standalone mode enabled + - Mainboard only, Standalone mode NOT enabled + validations: + required: true + - type: textarea + id: description + attributes: + label: Describe the Bug + description: A clear and concise description of what the bug is. + validations: + required: true + - type: textarea + id: reproduce + attributes: + label: Steps To Reproduce + placeholder: | + 1. Go to '...' + 2. Click on '...' + 3. Scroll down to '...' + 4. See error + validations: + required: true + - type: textarea + id: expected + attributes: + label: Expected Behavior + description: A clear and concise description of what you expected to happen. + validations: + required: true + - type: textarea + id: screenshots + attributes: + label: Screenshots + description: >- + If applicable, add screenshots to help explain your problem + (drag and drop images into this field). + - type: input + id: os + attributes: + label: Operating System + placeholder: e.g. Windows 11 25H2, Ubuntu 26.04 + validations: + required: true + - type: input + id: kernel + attributes: + label: Linux Kernel Version + description: If using Linux, the output of `uname -a`. + - type: textarea + id: context + attributes: + label: Additional Context + description: Add any other context about the problem here. diff --git a/.github/ISSUE_TEMPLATE/02-laptop13-issue.yml b/.github/ISSUE_TEMPLATE/02-laptop13-issue.yml new file mode 100644 index 0000000..406dabf --- /dev/null +++ b/.github/ISSUE_TEMPLATE/02-laptop13-issue.yml @@ -0,0 +1,119 @@ +name: Laptop 13 Issue +description: Laptop 13 Issue related to Firmware/Software/Drivers +title: "[Laptop 13] " +labels: ["Laptop 13"] +body: + - type: dropdown + id: sku + attributes: + label: System Model or SKU + options: + - Framework Laptop 13 (11th Gen Intel® Core™) + - Framework Laptop 13 (12th Gen Intel® Core™) + - Framework Laptop 13 (13th Gen Intel® Core™) + - Framework Laptop 13 (AMD Ryzen™ 7040 Series) + - Framework Laptop 13 (AMD Ryzen™ AI 300 Series) + - Framework Laptop 13 (Intel® Core™ Ultra Series 1) + - Framework Laptop 13 (Intel® Core™ Ultra Series 3) + validations: + required: true + - type: input + id: bios-version + attributes: + label: BIOS Version + description: >- + Windows: open a command terminal as administrator and run + `wmic bios get SMBIOSBIOSVERSION`. + Linux: open a terminal and run `sudo dmidecode --string bios-version`. + placeholder: e.g. 3.19 + validations: + required: true + - type: textarea + id: diy-info + attributes: + label: DIY Edition Information + description: >- + If you are experiencing an issue on a DIY system, please also fill out + the memory and storage devices you are using. + value: | + Memory: [Manufacturer and SKU] + Storage: [Manufacturer and SKU] + - type: textarea + id: port-peripheral + attributes: + label: Port/Peripheral Information + description: >- + If you are experiencing an issue with a peripheral or an expansion + card/port, please fill out the peripheral vendor and name, the port it + was connected to (see + [Laptop 13 port numbering](https://knowledgebase.frame.work/expansion-card-functionality-on-framework-laptop-13-amd-ryzen-7040-series-SkrVx7gAh)), + and the device or expansion card attached to the **adjacent port**. + value: | + Peripheral vendor and name: + 1. [Fill in device / expansion card] + 2. [Fill in device / expansion card] + 3. [Fill in device / expansion card] + 4. [Fill in device / expansion card] + - type: dropdown + id: standalone + attributes: + label: Standalone Operation + description: >- + Are you running your mainboard as a standalone device? Is standalone + mode enabled in the BIOS? + options: + - Full System, Standalone mode NOT enabled (normal usage) + - Full System, Standalone mode enabled + - Mainboard only, Standalone mode enabled + - Mainboard only, Standalone mode NOT enabled + validations: + required: true + - type: textarea + id: description + attributes: + label: Describe the Bug + description: A clear and concise description of what the bug is. + validations: + required: true + - type: textarea + id: reproduce + attributes: + label: Steps To Reproduce + placeholder: | + 1. Go to '...' + 2. Click on '...' + 3. Scroll down to '...' + 4. See error + validations: + required: true + - type: textarea + id: expected + attributes: + label: Expected Behavior + description: A clear and concise description of what you expected to happen. + validations: + required: true + - type: textarea + id: screenshots + attributes: + label: Screenshots + description: >- + If applicable, add screenshots to help explain your problem + (drag and drop images into this field). + - type: input + id: os + attributes: + label: Operating System + placeholder: e.g. Windows 11 25H2, Ubuntu 26.04 + validations: + required: true + - type: input + id: kernel + attributes: + label: Linux Kernel Version + description: If using Linux, the output of `uname -a`. + - type: textarea + id: context + attributes: + label: Additional Context + description: Add any other context about the problem here. diff --git a/.github/ISSUE_TEMPLATE/03-laptop16-issue.yml b/.github/ISSUE_TEMPLATE/03-laptop16-issue.yml new file mode 100644 index 0000000..e94ebe4 --- /dev/null +++ b/.github/ISSUE_TEMPLATE/03-laptop16-issue.yml @@ -0,0 +1,116 @@ +name: Laptop 16 Issue +description: Laptop 16 Issue related to Firmware/Software/Drivers +title: "[Laptop 16] " +labels: ["Laptop 16"] +body: + - type: dropdown + id: sku + attributes: + label: System Model or SKU + options: + - Framework Laptop 16 (AMD Ryzen™ 7040 Series) + - Framework Laptop 16 (AMD Ryzen™ AI 300 Series) + validations: + required: true + - type: input + id: bios-version + attributes: + label: BIOS Version + description: >- + Windows: open a command terminal as administrator and run + `wmic bios get SMBIOSBIOSVERSION`. + Linux: open a terminal and run `sudo dmidecode --string bios-version`. + placeholder: e.g. 3.06 + validations: + required: true + - type: textarea + id: diy-info + attributes: + label: DIY Edition Information + description: >- + If you are experiencing an issue on a DIY system, please also fill out + the memory and storage devices you are using. + value: | + Memory: [Manufacturer and SKU] + Storage: [Manufacturer and SKU] + - type: textarea + id: port-peripheral + attributes: + label: Port/Peripheral Information + description: >- + If you are experiencing an issue with a peripheral or an expansion + card/port, please fill out the peripheral vendor and name, the port it + was connected to (see + [Laptop 16 port numbering](https://knowledgebase.frame.work/expansion-card-slot-functionality-on-framework-laptop-16-rkUjGm7cn)), + and the device or expansion card attached to the **adjacent port**. + value: | + Peripheral vendor and name: + 1. [Fill in device / expansion card] + 2. [Fill in device / expansion card] + 3. [Fill in device / expansion card] + 4. [Fill in device / expansion card] + 5. [Fill in device / expansion card] + 6. [Fill in device / expansion card] + - type: dropdown + id: standalone + attributes: + label: Standalone Operation + description: >- + Are you running your mainboard as a standalone device? Is standalone + mode enabled in the BIOS? + options: + - Full System, Standalone mode NOT enabled (normal usage) + - Full System, Standalone mode enabled + - Mainboard only, Standalone mode enabled + - Mainboard only, Standalone mode NOT enabled + validations: + required: true + - type: textarea + id: description + attributes: + label: Describe the Bug + description: A clear and concise description of what the bug is. + validations: + required: true + - type: textarea + id: reproduce + attributes: + label: Steps To Reproduce + placeholder: | + 1. Go to '...' + 2. Click on '...' + 3. Scroll down to '...' + 4. See error + validations: + required: true + - type: textarea + id: expected + attributes: + label: Expected Behavior + description: A clear and concise description of what you expected to happen. + validations: + required: true + - type: textarea + id: screenshots + attributes: + label: Screenshots + description: >- + If applicable, add screenshots to help explain your problem + (drag and drop images into this field). + - type: input + id: os + attributes: + label: Operating System + placeholder: e.g. Windows 11 25H2, Ubuntu 26.04 + validations: + required: true + - type: input + id: kernel + attributes: + label: Linux Kernel Version + description: If using Linux, the output of `uname -a`. + - type: textarea + id: context + attributes: + label: Additional Context + description: Add any other context about the problem here. diff --git a/.github/ISSUE_TEMPLATE/04-desktop-issue.yml b/.github/ISSUE_TEMPLATE/04-desktop-issue.yml new file mode 100644 index 0000000..674b978 --- /dev/null +++ b/.github/ISSUE_TEMPLATE/04-desktop-issue.yml @@ -0,0 +1,96 @@ +name: Desktop Issue +description: Desktop Issue related to Firmware/Software/Drivers +title: "[Desktop] " +labels: ["Desktop"] +body: + - type: dropdown + id: sku + attributes: + label: System Model or SKU + options: + - Framework Desktop (AMD Ryzen™ AI Max 300 Series) + validations: + required: true + - type: input + id: bios-version + attributes: + label: BIOS Version + description: >- + Windows: open a command terminal as administrator and run + `wmic bios get SMBIOSBIOSVERSION`. + Linux: open a terminal and run `sudo dmidecode --string bios-version`. + placeholder: e.g. 3.03 + validations: + required: true + - type: textarea + id: diy-info + attributes: + label: DIY Edition Information + description: >- + If you are experiencing an issue on a DIY system, please also fill out + the storage devices you are using. + value: | + Storage: [Manufacturer and SKU] + - type: textarea + id: port-peripheral + attributes: + label: Port/Peripheral Information + description: >- + If you are experiencing an issue with a peripheral or an expansion + card/port, please fill out the peripheral vendor and name, the port it + was connected to (see + [Desktop port numbering](https://knowledgebase.frame.work/en_us/expansion-card-functionality-on-framework-desktop-amd-ryzen-ai-max-300-series-HyhiaJYVxl)), + and the device or expansion card attached to the **adjacent port**. + value: | + Peripheral vendor and name: + 1. [Fill in device / expansion card] + 2. [Fill in device / expansion card] + - type: textarea + id: description + attributes: + label: Describe the Bug + description: A clear and concise description of what the bug is. + validations: + required: true + - type: textarea + id: reproduce + attributes: + label: Steps To Reproduce + placeholder: | + 1. Go to '...' + 2. Click on '...' + 3. Scroll down to '...' + 4. See error + validations: + required: true + - type: textarea + id: expected + attributes: + label: Expected Behavior + description: A clear and concise description of what you expected to happen. + validations: + required: true + - type: textarea + id: screenshots + attributes: + label: Screenshots + description: >- + If applicable, add screenshots to help explain your problem + (drag and drop images into this field). + - type: input + id: os + attributes: + label: Operating System + placeholder: e.g. Windows 11 25H2, Ubuntu 26.04 + validations: + required: true + - type: input + id: kernel + attributes: + label: Linux Kernel Version + description: If using Linux, the output of `uname -a`. + - type: textarea + id: context + attributes: + label: Additional Context + description: Add any other context about the problem here. diff --git a/.github/ISSUE_TEMPLATE/config.yml b/.github/ISSUE_TEMPLATE/config.yml new file mode 100644 index 0000000..1caa3e9 --- /dev/null +++ b/.github/ISSUE_TEMPLATE/config.yml @@ -0,0 +1,11 @@ +blank_issues_enabled: false +contact_links: + - name: Framework Support + url: https://frame.work/support + about: For hardware defects, warranty claims, orders, and account questions, please contact Framework Support instead of filing an issue here. + - name: Framework Community + url: https://community.frame.work + about: Ask questions and discuss with other Framework users and the Framework team. + - name: Framework Knowledge Base + url: https://knowledgebase.frame.work + about: Guides and troubleshooting articles — your issue may already have a documented solution. diff --git a/.github/ISSUE_TEMPLATE/laptop-issue.md b/.github/ISSUE_TEMPLATE/laptop-issue.md deleted file mode 100644 index 3bcc893..0000000 --- a/.github/ISSUE_TEMPLATE/laptop-issue.md +++ /dev/null @@ -1,89 +0,0 @@ ---- -name: Computer Issue -about: Computer Issue related to Firmware/Software/Drivers -title: Computer Issue -labels: '' -assignees: '' - ---- - -## Device Information - -### System Model or SKU - -Please select one of the following - -- [ ] Framework Laptop 12 (13th Gen Intel® Core™) -- [ ] Framework Laptop 13 (11th Gen Intel® Core™) -- [ ] Framework Laptop 13 (12th Gen Intel® Core™) -- [ ] Framework Laptop 13 (13th Gen Intel® Core™) -- [ ] Framework Laptop 13 (AMD Ryzen™ 7040 Series) -- [ ] Framework Laptop 13 (AMD Ryzen™ AI 300 Series) -- [ ] Framework Laptop 13 (Intel® Core™ Ultra Series 1) -- [ ] Framework Laptop 16 (AMD Ryzen™ 7040 Series) -- [ ] Framework Laptop 16 (AMD Ryzen™ AI 300 Series) -- [ ] Framework Desktop (AMD Ryzen™ AI 300 PRO Series) - -### BIOS VERSION -Please provide the bios version. - -Windows: -Open a command terminal as administrator: -```wmic bios get SMBIOSBIOSVERSION``` - -Linux: -Open a terminal and run the following command -```sudo dmidecode --string bios-version``` - -### DIY Edition information -If you are experiencing an issue on a DIY system, Please also fill out the memory and storage devices you are using. - -Memory: Manufacture and SKU -Storage: Manufacture and SKU - -### Port/Peripheral information -If you are experiencing an issue with a peripheral or an expansion card/port please fill out the following information: -* Peripheral vendor and name. -* Port the Peripheral was connected to. Please see the following for port numbering: [Laptop 16](https://knowledgebase.frame.work/expansion-card-slot-functionality-on-framework-laptop-16-rkUjGm7cn) or [Laptop 13](https://knowledgebase.frame.work/expansion-card-functionality-on-framework-laptop-13-amd-ryzen-7040-series-SkrVx7gAh) or [Desktop](https://knowledgebase.frame.work/en_us/expansion-card-functionality-on-framework-desktop-amd-ryzen-ai-max-300-series-HyhiaJYVxl) -* Device or expansion card attached to the **Adjacent port** to the port that is having the issue. -1. [ Fill In device / expansion card ] -2. [ Fill In device / expansion card ] -3. [ Fill In device / expansion card ] -4. [ Fill In device / expansion card ] - -The following are for Laptop 16 only. -5. [ Fill In device / expansion card ] -6. [ Fill In device / expansion card ] - -For Desktop only -1. [ Fill In device / expansion card ] -2. [ Fill In device / expansion card ] - -### Standalone Operation (Laptop Only) -Are you running your mainboard as a standalone device. Is standalone mode enabled in the BIOS? -- [ ] Yes -- [ ] No - -## Describe the bug -A clear and concise description of what the bug is. - -## Steps To Reproduce -Steps to reproduce the behavior: -1. Go to '...' -2. Click on '....' -3. Scroll down to '....' -4. See error - -## Expected behavior -A clear and concise description of what you expected to happen. - -## Screenshots -If applicable, add screenshots to help explain your problem. - -## Operating System (please complete the following information): - - OS/Distribution: [e.g. Windows 11] - - Version: [Version] -- Linux Kernel Version: `uname -a` - -## Additional context -Add any other context about the problem here.