Logitech-Options+ cannot be installed

[piotrzaborow]

Verification

• I understand that if I ignore these instructions, my issue may be closed without review.
• I have retried my command with --force.
• I ran brew update-reset && brew update and retried my command.
• I ran brew doctor, fixed as many issues as possible and retried my command.
• I have checked the instructions for reporting bugs.
• I made doubly sure this is not a checksum does not match / SHA256 mismatch error (do not open an issue before trying to open a PR to fix first).

Description of issue

Cannot install new version of Logitech Options+ via homebrew.
I've also got problem with upgrading & uninstalling this package.

Command that failed

brew install logi-options+

Output of command with --verbose --debug

❯ brew install logi-options+ --verbose --debug
/opt/homebrew/Library/Homebrew/brew.rb (Formulary::NullLoader): loading logi-options+
/opt/homebrew/Library/Homebrew/brew.rb (Formulary::NullLoader): loading logi-options+
/opt/homebrew/Library/Homebrew/brew.rb (Cask::CaskLoader::FromAPILoader): loading logi-options+
==> Cask::Installer#install
==> Printing caveats
==> Caveats
You must reboot for the installation of logi-options+ to take effect.

==> Cask::Installer#fetch
==> Downloading https://download01.logi.com/web/ftp/pub/techsupport/optionsplus/logioptionsplus_installer.zip
/usr/bin/env /opt/homebrew/Library/Homebrew/shims/shared/curl --disable --cookie /dev/null --globoff --show-error --user-agent Homebrew/4.4.0\ \(Macintosh\;\ arm64\ Mac\ OS\ X\ 15.0.1\)\ curl/8.7.1 --header Accept-Language:\ en --retry 3 --fail --location --silent --head https://download01.logi.com/web/ftp/pub/techsupport/optionsplus/logioptionsplus_installer.zip
/usr/bin/env /opt/homebrew/Library/Homebrew/shims/shared/curl --disable --cookie /dev/null --globoff --show-error --user-agent Homebrew/4.4.0\ \(Macintosh\;\ arm64\ Mac\ OS\ X\ 15.0.1\)\ curl/8.7.1 --header Accept-Language:\ en --retry 3 --fail --location --silent --head --request GET https://download01.logi.com/web/ftp/pub/techsupport/optionsplus/logioptionsplus_installer.zip
Already downloaded: /Users/piotrzaborow/Library/Caches/Homebrew/downloads/643ae765e6596e7bb788386a880a1cd67b247fa82efd7359838c1d0737889ee1--logioptionsplus_installer.zip
==> Checking quarantine support
/usr/bin/env /usr/bin/xattr -h
/usr/bin/env /Applications/Xcode.app/Contents/Developer/Toolchains/XcodeDefault.xctoolchain/usr/bin/swift -target arm64-apple-macosx15 /opt/homebrew/Library/Homebrew/cask/utils/quarantine.swift
==> Quarantine is available.
==> Verifying Gatekeeper status of /Users/piotrzaborow/Library/Caches/Homebrew/downloads/643ae765e6596e7bb788386a880a1cd67b247fa82efd7359838c1d0737889ee1--logioptionsplus_installer.zip
/usr/bin/env /usr/bin/xattr -p com.apple.quarantine /Users/piotrzaborow/Library/Caches/Homebrew/downloads/643ae765e6596e7bb788386a880a1cd67b247fa82efd7359838c1d0737889ee1--logioptionsplus_installer.zip
==> /Users/piotrzaborow/Library/Caches/Homebrew/downloads/643ae765e6596e7bb788386a880a1cd67b247fa82efd7359838c1d0737889ee1--logioptionsplus_installer.zip is quarantined
Warning: No checksum defined for cask 'logi-options+', skipping verification.
/usr/bin/env hdiutil imageinfo -format /Users/piotrzaborow/Library/Caches/Homebrew/downloads/643ae765e6596e7bb788386a880a1cd67b247fa82efd7359838c1d0737889ee1--logioptionsplus_installer.zip
/usr/bin/env zipinfo -1 /Users/piotrzaborow/Library/Caches/Homebrew/downloads/643ae765e6596e7bb788386a880a1cd67b247fa82efd7359838c1d0737889ee1--logioptionsplus_installer.zip
==> Installing Cask logi-options+
==> Cask::Installer#stage
==> Extracting primary container
==> Using container class UnpackStrategy::Zip for /Users/piotrzaborow/Library/Caches/Homebrew/downloads/643ae765e6596e7bb788386a880a1cd67b247fa82efd7359838c1d0737889ee1--logioptionsplus_installer.zip
/usr/bin/env zipinfo -1 /Users/piotrzaborow/Library/Caches/Homebrew/downloads/643ae765e6596e7bb788386a880a1cd67b247fa82efd7359838c1d0737889ee1--logioptionsplus_installer.zip
/usr/bin/env ditto -x -k /Users/piotrzaborow/Library/Caches/Homebrew/downloads/643ae765e6596e7bb788386a880a1cd67b247fa82efd7359838c1d0737889ee1--logioptionsplus_installer.zip /private/tmp/homebrew-unpack20241007-3689-eme5s
/usr/bin/env cp -pR /private/tmp/homebrew-unpack20241007-3689-eme5s/logioptionsplus_installer.app/. /opt/homebrew/Caskroom/logi-options+/1.82.618412/logioptionsplus_installer.app
==> Verifying Gatekeeper status of /Users/piotrzaborow/Library/Caches/Homebrew/downloads/643ae765e6596e7bb788386a880a1cd67b247fa82efd7359838c1d0737889ee1--logioptionsplus_installer.zip
/usr/bin/env /usr/bin/xattr -p com.apple.quarantine /Users/piotrzaborow/Library/Caches/Homebrew/downloads/643ae765e6596e7bb788386a880a1cd67b247fa82efd7359838c1d0737889ee1--logioptionsplus_installer.zip
==> /Users/piotrzaborow/Library/Caches/Homebrew/downloads/643ae765e6596e7bb788386a880a1cd67b247fa82efd7359838c1d0737889ee1--logioptionsplus_installer.zip is quarantined
==> Propagating quarantine from /Users/piotrzaborow/Library/Caches/Homebrew/downloads/643ae765e6596e7bb788386a880a1cd67b247fa82efd7359838c1d0737889ee1--logioptionsplus_installer.zip to /opt/homebrew/Caskroom/logi-options+/1.82.618412
/usr/bin/env /usr/bin/xattr -p com.apple.quarantine /Users/piotrzaborow/Library/Caches/Homebrew/downloads/643ae765e6596e7bb788386a880a1cd67b247fa82efd7359838c1d0737889ee1--logioptionsplus_installer.zip
/usr/bin/env /usr/bin/xargs -0 -- /bin/chmod -h u+w
/usr/bin/env /usr/bin/xargs -0 -- /usr/bin/xattr -w com.apple.quarantine 0181\;6703d67a\;Homebrew\\x20Cask\;FAEA035E-F939-4CCB-BDDE-61B3A9DECBC1
==> Creating metadata directory: /opt/homebrew/Caskroom/logi-options+/.metadata/1.82.618412/20241007142038.979
==> Creating metadata subdirectory: /opt/homebrew/Caskroom/logi-options+/.metadata/1.82.618412/20241007142038.979/Casks
==> Installing artifacts
==> Installing artifact of class Cask::Artifact::Installer
==> Running installer script 'logioptionsplus_installer.app/Contents/MacOS/logioptionsplus_installer'
/usr/bin/sudo -E PATH=/opt/homebrew/bin:/opt/homebrew/sbin:/opt/homebrew/Library/Homebrew/shims/shared:/usr/bin:/bin:/usr/sbin:/sbin -- /opt/homebrew/Caskroom/logi-options+/1.82.618412/logioptionsplus_installer.app/Contents/MacOS/logioptionsplus_installer --quiet
Password:
[2024-10-07 16:20:50.289] [info] [ArgParser.mm:161] ArgParser: received input arguments: (
    "/opt/homebrew/Caskroom/logi-options+/1.82.618412/logioptionsplus_installer.app/Contents/MacOS/logioptionsplus_installer",
    "--quiet"
)
[2024-10-07 16:20:50.289] [info] [ArgParser.mm:200] arg name: 
s
[2024-10-07 16:20:50.289] [info] [ArgParser.mm:164] Processed args: status: {
    args =     {
        "--aipromptbuilder" = 1;
        "--analytics" = 1;
        "--backlight" = 1;
        "--device-recommendation" = 1;
        "--dfu" = 1;
        "--flow" = 1;
        "--logivoice" = 1;
        "--sso" = 1;
        "--update" = 1;
    };
    lastarg = "--quiet";
    lastval = "";
    status = 0;
}
[2024-10-07 16:20:50.314] [error] [feature_flags_loader.cpp:89] Cannot load json features flags! '/Users/Shared/LogiOptionsPlus/features_cache.json' does not exist!

[2024-10-07 16:20:50.314] [error] [feature_flags_loader.cpp:89] Cannot load json features flags! '/Users/Shared/LogiOptionsPlus/features_cache.json' does not exist!

[2024-10-07 16:20:50.314] [error] [feature_flags_loader.cpp:89] Cannot load json features flags! '/Users/Shared/LogiOptionsPlus/features_cache.json' does not exist!

[2024-10-07:16:20:50.325] [:1433085] [error] [pipeline_file_storage.cpp:1055] Failed to load keys from file: /Users/Shared/LogiOptionsPlus/keys.json
DEBUG  : ConcurrentException: Not allowed to 'start()' a JobQueue that is already started.

[2024-10-07:16:20:50.329] [:1433085] [error] [pipeline_file_storage.cpp:1055] Failed to load keys from file: /Users/Shared/LogiOptionsPlus/keys.json

Output of brew doctor and brew config

❯ brew doctor
Your system is ready to brew.
❯ brew config
HOMEBREW_VERSION: 4.4.0
ORIGIN: https://github.com/Homebrew/brew
HEAD: 84c31175f11860129a9aaed40a13c549625e2db1
Last commit: 6 days ago
Core tap JSON: 07 Oct 14:15 UTC
Core cask tap JSON: 07 Oct 14:15 UTC
HOMEBREW_PREFIX: /opt/homebrew
HOMEBREW_CASK_OPTS: []
HOMEBREW_MAKE_JOBS: 12
Homebrew Ruby: 3.3.5 => /opt/homebrew/Library/Homebrew/vendor/portable-ruby/3.3.5/bin/ruby
CPU: dodeca-core 64-bit arm_blizzard_avalanche
Clang: 16.0.0 build 1600
Git: 2.46.2 => /opt/homebrew/bin/git
Curl: 8.7.1 => /usr/bin/curl
macOS: 15.0.1-arm64
CLT: 16.0.0.0.1.1724870825
Xcode: 16.0
Rosetta 2: false

Output of brew tap

❯ brew tap
dart-lang/dart
leoafarias/fvm
libsql/sqld
nextdns/tap
tofuutils/tap
tursodatabase/tap

[yunhao-jiang]

I encountered the similar output. However, it seems at the end the Logi Options+ are still installed on my system even with all these error messages. Does yours not install the Options+ at all?

Tried manually run the installer scripts, I feel the issue is more on Logitech's side. These error messages are from the installer script they provided.

Update: tried running brew install --cask logi-options+ twice. The first time failed, and had the exact same output. Second time succeeded. The output is a bit different. The same log is observed on installing on the CI machine

[2024-10-09 12:02:34.595] [info] [ArgParser.mm:161] ArgParser: received input arguments: (
    "/opt/homebrew/Caskroom/logi-options+/1.82.618412/logioptionsplus_installer.app/Contents/MacOS/logioptionsplus_installer",
    "--quiet"
)
[2024-10-09 12:02:34.595] [info] [ArgParser.mm:200] arg name: 
s
[2024-10-09 12:02:34.595] [info] [ArgParser.mm:164] Processed args: status: {
    args =     {
        "--aipromptbuilder" = 1;
        "--analytics" = 1;
        "--backlight" = 1;
        "--device-recommendation" = 1;
        "--dfu" = 1;
        "--flow" = 1;
        "--logivoice" = 1;
        "--sso" = 1;
        "--update" = 1;
    };
    lastarg = "--quiet";
    lastval = "";
    status = 0;
}
[2024-10-09 12:02:34.623] [error] [feature_flags_loader.cpp:89] Cannot load json features flags! '/Users/Shared/LogiOptionsPlus/features_cache.json' does not exist!

[2024-10-09 12:02:34.623] [error] [feature_flags_loader.cpp:89] Cannot load json features flags! '/Users/Shared/LogiOptionsPlus/features_cache.json' does not exist!

[2024-10-09 12:02:34.623] [error] [feature_flags_loader.cpp:89] Cannot load json features flags! '/Users/Shared/LogiOptionsPlus/features_cache.json' does not exist!

[2024-10-09:12:02:34.639] [:3099827] [error] [pipeline_file_storage.cpp:1055] Failed to load keys from file: /Users/Shared/LogiOptionsPlus/keys.json
DEBUG  : ConcurrentException: Not allowed to 'start()' a JobQueue that is already started.

[2024-10-09:12:02:34.642] [:3099827] [error] [pipeline_file_storage.cpp:1055] Failed to load keys from file: /Users/Shared/LogiOptionsPlus/keys.json
[2024-10-09:12:02:49.035] [:3099955] [error] [path_utils.cpp:65] Failed to check type with path: /Users/Shared/LogiOptionsPlus. Error: No such file or directory
[2024-10-09 12:02:53.693] [error] [feature_flags_loader.cpp:89] Cannot load json features flags! '/Users/Shared/LogiOptionsPlus/features_cache.json' does not exist!

Unload failed: 5: Input/output error
Try running `launchctl bootout` as root for richer errors.
{
	"LimitLoadToSessionType" = "System";
	"StandardErrorPath" = "/tmp/logi.optionsplus.updater.log";
	"Label" = "com.logi.optionsplus.updater";
	"OnDemand" = false;
	"LastExitStatus" = 0;
	"PID" = 64905;
	"Program" = "/Library/Application Support/Logitech.localized/LogiOptionsPlus/logioptionsplus_agent.app/Contents/Frameworks/logioptionsplus_updater.app/Contents/MacOS/logioptionsplus_updater";
	"ProgramArguments" = (
		"/Library/Application Support/Logitech.localized/LogiOptionsPlus/logioptionsplus_agent.app/Contents/Frameworks/logioptionsplus_updater.app/Contents/MacOS/logioptionsplus_updater";
	);
};
Boot-out failed: 5: Input/output error
Bootstrap failed: 5: Input/output error
ERROR  : dpShutdown : No background queue to reset. 

2024-10-09 12:03:02.627 logioptionsplus_installer[64866:3099827] About to cleanup temp logs at /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/977965A1-CD62-48EC-B62D-1774D7F18A90
🍺  logi-options+ was successfully installed!

It seems like the issue does not show up every time upon install. Only encountered once in 10 tries. Can you retry installing it?