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Fingerprint doesn't work on Sony 1 VI (XQ-EC72) #1892

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Gireev opened this issue Sep 5, 2024 · 1 comment
Open

Fingerprint doesn't work on Sony 1 VI (XQ-EC72) #1892

Gireev opened this issue Sep 5, 2024 · 1 comment
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@Gireev
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Gireev commented Sep 5, 2024

Describe the bug

I am unable to unlock the database using the fingerprint feature.

To Reproduce

Steps to reproduce the behavior:

  1. Open KeepassDX
  2. The fingerprint button displays "unavailable."
  3. Tap the "unavailable" button.
  4. Toasts appears: "Type password and then click the button."
  5. Begin typing the password.
  6. A toast notification appears: "System error (internal Keystore code: 4, message: system/security..."

Expected behavior

The database should unlock using the fingerprint feature.

KeePass Database

  • Created with: [Windows KeePassXC 2.7.*]
  • Location: [/storage/emulated/0/Download/Keepass/databasename]

KeePassDX:

  • Version: [4.0.8]
  • Build: [Free]
  • Language: [English]

Android:

  • Device: [Sony Xperia 1 VI XQ-EC72]
  • Version: [14]
  • Phone Firmware: [69.0.A.2.38]

Additional info
I went to "Device Unlocking" and deleted the encryption keys, then reinstalled the app. I am unsure if this is a bug with KeePass or an issue with the phone's software. It start to happen after some software updates and updates of Keepass. Other apps which using fingerprint works fines.

@Gireev Gireev added the bug label Sep 5, 2024
@J-Jamet
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J-Jamet commented Sep 6, 2024

It seems that some systems break their keystore after an update. Try rebooting your phone or contact SONY.

@J-Jamet J-Jamet added this to the Biometric milestone Oct 7, 2024
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