User should ask to chat-bot any question related to services we offer

[ambroisegithub]

1.Description

This issue aims is to develop a chat-bot for our e-commerce platform. Users can interact with the chat-bot to ask questions about various aspects of our business, Including:

• Products and Services: Get information on what we sell (products, services, etc.)
• Recommendations: Receive personalized product recommendations based on their past purchases or browsing history (if available).
• Delivery: Learn about your delivery process, including estimated delivery times and costs.
• Guidance: Get assistance with navigating the platform, finding specific products, or completing orders.
• Past Chats: Access a history of previous conversations with the chat-bot for reference.

2. Acceptance Criteria

• Availability: The chat-bot should be online and accessible to users 24/7.
• User Identification: Upon opening the chat window, the chat-bot should greet the user by name and display their registered email address (assuming users log in to our platform).
• Chat History: Users should be able to view a record of all past conversations with the chat-bot.
• Public Chat: Users can initiate public chats visible to everyone on the platform (optional, depending on your needs).
• Real-time Response: The chat-bot should respond to user queries immediately, providing relevant information or answers.

3. Developer Notes

• Natural Language Processing (NLP): Utilize NLP techniques to understand the intent and context of user queries. This allows the chat-bot to interpret the meaning behind the user's words and provide accurate responses.
• Knowledge Base: Develop a comprehensive knowledge base containing information about your products, services, policies, and other relevant details. The chat-bot will access this knowledge base to answer user questions.
• Dialog Management: Design conversation flows for the chat-bot to handle various user enquiries. This includes defining different paths based on the user's intent and providing appropriate responses at each stage.
• Error Handling: Implement error handling mechanisms to address situations where the chat-bot cannot understand a user's query. The bot should offer helpful suggestions or redirect users to appropriate resources.

4. Definition of Done

• A functional chat-bot is implemented on your e-commerce platform.
• The chat-bot can answer user questions about products, services, delivery, and other relevant topics.
• Users can access a history of past conversations with the chat-bot.
• The chat-bot provides real-time responses to user queries.
• The system is well documented for future maintenance and updates.