[PrestaShop] AWS LightSail 8.1.7-2 - Unable to access the /administration Back Office with Bitnami password

[OllyNural]

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

e768501d-5524-d4fa-79bb-89a6e6224d7f

bndiagnostic output

✓ Processes: No issues found    

✓ Mariadb: No issues found
? Connectivity: Found possible issues
✓ Php: No issues found
? Apache: Found possible issues
? Resources: Found possible issues

[Connectivity]Server ports 22, 80 and/or 443 are not publicly accessible. Please check the following guide to open server ports for remote access:https://docs.bitnami.com/general/faq/administration/use-firewall/
[Apache]Found recent error or warning messages in the Apache error log.Press [Enter] to continue:```[Fri Sep 27 12:26:36.144034 2024] [authz_core:error] [pid 1844:tid 2002] [client ip_address:42750] AH01630: client denied by server configuration: /opt/bitnami/apache/cgi-bin[Fri Sep 27 12:26:36.158990 2024] [authz_core:error] [pid 1843:tid 2007] [client ip_address:42760] AH01630

[Resources]Your instance has little available RAM memory.Press [Enter] to continue: total used free shared buff/cache availableMem: 945 701 73 33 372 244Swap: 634 120 514You could try to increase your instance's memory. Please check your cloud provider's documentation for more information.

bndiagnostic was not useful. Could you please tell us why?

Not Applicable

Describe your issue as much as you can

After setting up Bitnami's Prestashop image with AWS Lightsail, the back office was inaccessible using the instructions here as the username and password were incorrect. I changed them, and it worked. See full replication details below.

---

Replication;

1. Set up AWS LightSail with Prestashop 8.1.7-2 following the guide herehttps://docs.aws.amazon.com/en_us/lightsail/latest/userguide/amazon-lightsail-quick-start-guide-prestashop.html.

2. Setup works correctly, and PrestaShop is available on the Static IP correctly.

3. After obtaining the Administration password using the instructions here, and attempting to login to the backoffice of http://<ip>/administration it gives an error of "The employee does not exist, or the password provided is incorrect.".

4. Checking with phpmyadmin I can see the user exists, but cannot see the existing password.

5. Changing the password and then trying to log in again succeeds.

6. The password shown in the documentation on Bitnami here seems incorrect, or at least, the setup did not immediately work for me.

I can't find any other examples of this online, so I'm making this bug. I hope it's in the right place, please let me know if not and I will edit/move it.

[jotamartos]

Did you access the command line and run this command?

sudo cat /home/bitnami/bitnami_credentials

https://docs.bitnami.com/aws/faq/get-started/find-credentials/#option-2-find-credentials-by-connecting-to-your-application-through-ssh

[OllyNural]

Hi @jotamartos - thanks for getting back to this thread. Yes I did access and got the password through that process. That password did not work for the PrestaShop backend login. However it's worth noting, that that password did allow me access to /phpmyadmin when used with the default email address. Thanks!

[jotamartos]

This error is weird. We test our applications and ensure that the password we generate during the initialization works properly. If this is a fresh VM, you can deploy a new one and delete this one. Sorry for the inconvenience.

[github-actions]

This Issue has been automatically marked as "stale" because it has not had recent activity (for 15 days). It will be closed if no further activity occurs. Thanks for the feedback.