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TROUBLESHOOTING.md

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Troubleshooting

Having issues? Read through this guide before raising an issue on the repo to see if any of the following solutions work for you.

  • Also be sure to check issues for an open or closed item that relates to the issue you are having.

Linear not syncing data to GitHub

In order for data to sync from linear to GitHub, your Linear account must have both:

  • the SyncLinear application installed
  • the SyncLinear webhook

Linear application

To ensure the application is installed, see Linear application settings. You should see the app installed.

Screenshot 2023-02-09 at 18 39 57

Linear webhook

For the webhook, you can see your existing webhooks under webhook settings.

You should have a Linear webhook with the following configuration. If it's not there and you've already set SyncLinear up, you can add it manually.

Screenshot 2023-02-09 at 18 39 10

Your Linear data should now be syncing to GitHub!

GitHub not syncing data to Linear

If you are having issues with GitHub syncing to Linear, your GitHub account must have both:

  • The SyncLinear OAuth application installed
  • The SyncLinear webhook in GitHub

GitHub application

To ensure the application is installed, see GitHub application settings.

Under the Authorized OAuth Apps You should see the SyncLinear installed.

GitHub webhook

Finally, we can ensure that the webhook GitHub triggers when an event occurs is functioning correctly. See:

https://github.com/<your-org>/<your-repo>/settings/hooks

You should see a webhook to https://synclinear.com/api. Have a look at the Recent Deliveries tab.

Are there any webhooks failing? If your integration is not working and you are seeing errors, please raise an issue with the body/error message of the webhook request.

Screenshot 2023-02-09 at 18 46 30