"Cannot load plugin" error

[PaulRQuinn]

I'm using the nHaystack module 3.2.0-4.10.1.36 on a Niagara Supervisor 4.12.2.16.

When I add site and equip tags and then try to edit them in the Workbench, I get this error message: "Cannot load plugin"

I have restarted the Supervisor.
 I have rebuilt the cache after adding sites.
I can make successful calls through the API and receive trends but I cannot filter for site.

Any suggestions on what might be causing this issue or troubleshooting steps?

Paul Quinn

Resolved: I did not have the nHaystack module installed on the Workbench version I was using.

[ci-richard-mcelhinney]

Hi @PaulRQuinn ,

Thanks for reporting. Let me load up the module and Niagara with those versions and take a look. I'll come back to you shortly.

Cheers,
Richard

[ci-richard-mcelhinney]

Hi @PaulRQuinn,

I've loaded up a station in 4.12.2.16 and the same nhaystack module off stackhub.org and for now I can't replicate the issue. Could you possibly supply more details?

• How are you adding the 'site' and 'equip' tags in the first place?
• Which plugin are you trying to use to edit the tags? The HTML Tag Manager view, or the Java popup dialog that allows you to edit the tags?
• Could you please provide the Application Director output of the Niagara Station?
• Could you please provide the console output of the Niagara Workbench?
• Could you please attach some screenshots of the error when you try to edit the tags?

Cheers,
Richard