diff --git a/client/app/components/LoadingDataDisplay.jsx b/client/app/components/LoadingDataDisplay.jsx
index f9d63b59081..ed1d27db9ed 100644
--- a/client/app/components/LoadingDataDisplay.jsx
+++ b/client/app/components/LoadingDataDisplay.jsx
@@ -5,6 +5,10 @@ import LoadingScreen from './LoadingScreen';
 import StatusMessage from './StatusMessage';
 import COPY from '../../COPY';
 import { recordAsyncMetrics } from '../util/Metrics';
+import { ExternalLinkIcon } from './icons';
+import { css } from 'glamor';
+
+const ICON_POSITION_FIX = css({ position: 'relative', top: 3 });
 
 const PROMISE_RESULTS = {
   SUCCESS: 'SUCCESS',
@@ -13,8 +17,19 @@ const PROMISE_RESULTS = {
 
 const accessDeniedTitle = { title: COPY.ACCESS_DENIED_TITLE };
 const accessDeniedMsg = <div>
-        It looks like you do not have the necessary level of access to view this information.<br />
-        Please check with your application administrator before trying again.</div>;
+  VBA employs a sensitive access system and to access records at any designated level requires approval for the same or
+  higher-level access.<br />
+  You are receiving this message because you do not have an authorized access level required to view this page.<br />
+  <br />
+  To request access, please click the button below
+  <div><a href="https://leaf.va.gov/VBA/335/sensitive_level_access_request/">
+    <button className="btn btn-default">Request Access &nbsp;
+      <span {...ICON_POSITION_FIX}><ExternalLinkIcon /></span>
+    </button>
+  </a></div><br />
+  If you have any questions or need assistance with the request form linked above, please contact the Restricted
+  Portfolio Management team at <a href="mailto:VBA.RPM@va.gov">VBA.RPM@va.gov</a>.
+</div>;
 
 const duplicateNumberTitle = { title: COPY.DUPLICATE_PHONE_NUMBER_TITLE };
 const duplicateNumberMsg = <div>
diff --git a/client/app/reader/ReaderLoadingScreen.jsx b/client/app/reader/ReaderLoadingScreen.jsx
index f53c77478e2..16c29e1c927 100644
--- a/client/app/reader/ReaderLoadingScreen.jsx
+++ b/client/app/reader/ReaderLoadingScreen.jsx
@@ -32,8 +32,7 @@ export class ReaderLoadingScreen extends React.Component {
         this.props.onReceiveAnnotations(annotations);
       }).
       catch((err) => {
-        // allow HTTP errors to fall on the floor via the console.
-        console.error(new Error(`Problem with GET /reader/appeal/${this.props.vacolsId}/documents?json ${err}`));
+        throw err;
       });
   }
 
diff --git a/spec/feature/reader/reader_spec.rb b/spec/feature/reader/reader_spec.rb
index ad34afcf3ee..e28272314e6 100644
--- a/spec/feature/reader/reader_spec.rb
+++ b/spec/feature/reader/reader_spec.rb
@@ -1346,6 +1346,22 @@ def open_search_bar
       visit "/reader/appeal/#{appeal.vacols_id}/documents/#{documents[0].id}"
       expect(page).to have_content("Unable to load document")
     end
+
+    scenario "a document that is not accessible by user displays error message" do
+      allow_any_instance_of(Reader::DocumentsController).to receive(:index)
+        .and_raise(Caseflow::Error::EfolderAccessForbidden.new(code: 403, message: "error"))
+
+      visit "/reader/appeal/#{appeal.vacols_id}/documents/#{documents[0].id}"
+      expect(page).to have_content("Additional access")
+    end
+
+    scenario "a document that is not fouund displays error message" do
+      allow_any_instance_of(Reader::DocumentsController).to receive(:index)
+        .and_raise(ActiveRecord::RecordNotFound)
+
+      visit "/reader/appeal/#{appeal.vacols_id}/documents/#{documents[0].id}"
+      expect(page).to have_content("Information cannot be found")
+    end
   end
 end