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upload docs #1796

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InesBenAmor99 opened this issue Aug 12, 2024 · 3 comments
Open

upload docs #1796

InesBenAmor99 opened this issue Aug 12, 2024 · 3 comments

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@InesBenAmor99
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What could be the problem if, when uploading a document (simple unscanned PDF), the process gets stuck at the processing stage, without displaying any errors, and without the document being uploaded? I've also tested uploading to the online version, but that doesn't work either.

@pseudotensor
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Are you able to provide an example document that has issues? I expect it's getting stuck in using unstructured OCR or something that is very slow.

@llmwesee
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llmwesee commented Sep 4, 2024

I'm also facing the same issue. I already uploaded around 720 documents in the UserData. But now whenever I trying to upload documents in collections like 'UserData' or 'MyData' the process gets stuck at the processing stage, without displaying any errors, and without the document being uploaded?

@pseudotensor
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Can you see what the processes are by looking at ps -auxwf and top (e.g. hit c and show in wide view)? Any processes still going that seem stuck?

I have over 3000 tests that run over a 24 hour period, and not noticing anything wrong.

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