user-research-chatbot.html

---
layout: page.njk
title: "The best AI chatbots for information elicitation"
excerpt: "Juji enables you to build the best AI chatbots, cognitive AI chatbots, to conduct conversational surveys or interviews for human research, such as user research, market research, or scientific research. These chatbots deliver engaging user experience and collect high quality data. No coding required."

date: 2020-03-31T05:24:53.929Z
---

    <section class="why-section intro-section" id="user-research-chatbot">
      <div class="jumbotron">
	<h2>JUJI SOLUTION</h2>
	<h1>Cognitive AI for Information Elicitation</h1>

	<p class="w-40">Juji powers <a href="/#juji-smarts" target="_blank">cognitive AI assistants</a> in the form of chatbots to engage with each respondent in a two-way conversational survey or interview.</p>

	<p class="w-40">Elicit higher-quality responses and make happier respondents.</p>
	<br>


	<div class="w-35">

	  <h3>LEARN MORE</h3>
	  <hr>

	  <h4>
	    <a class="one-half-line-text bold-link"
	       href="#survey-solution-overview">SOLUTION OVERVIEW</a>
	  </h4>

	  <h4><a href="#ur-why-juji-better" class="one-half-line-text bold-link">WHY JUJI'S BETTER</a>
	  </h4>

	  <h4>
	    <a class="one-half-line-text bold-link"
	       href="#ur-how-it-works">HOW IT WORKS</a>
	  </h4>

	  <h4>
	    <a class="one-half-line-text bold-link"
	       href="#interpret-case-study">CASE STUDY</a>
	  </h4>

	  <div class="CTA-btn right-align-block">
	    <a href="https://juji.io/signup" target="_blank">GET STARTED FREE</a>
	  </div>

	</div>


      </div> <!-- end of jumbotron-->
    </section>


    <!--solution overview-->
<section class="content-section first-section"
	     id="survey-solution-overview"
	     name="survey-solution-overview">
      <div class="container">

	<div class="title-area">
	  <h1>Cognitive AI Survey Assistant</h1>
	  <h2 class="muted-heading" style="margin:auto; width: 60%">
	  AI assistants with human soft skills serve as empathetic and responsible interviewers</h2>
	  <p>Many organizations, such as educational institutes, healthcare organizations, and government agencies, conduct surveys or interviews to gather information from target audiences. One of the main challenges is how to overcome survey fatigue and gather quality responses.</p>
	  <p>Juji's cognitive AI assistants can augment researchers, scientists, and business professionals alike to engage with respondents in a two-way conversation at scale, delivering engaging survey experience and eliciting high-quality responses. Follow the <a href="#survey-chatbot-best-practice"><b>design best practice</b></a> to maximize conversational survey outcomes.</p>


	</div> <!--title area-->


	<!--solution-->
    <div class="juji-solution-use-case" id="conversational-survey-chatbot"
	  name="conversational-survey-chatbot">

      <div class="use-case-title-area">

	<div class="row align-items-center">

	  <div class="col-md-2 responsive-column">
	    <img class="lazyload rounded-with-shadow"
		 alt= "education chatbot use case: Program Assistant - Education Chatbot"
		 data-src=
		 "/assets/img/ui/juji-chat-profile-sm.png"/>
	  </div> <!--img col-->

	  <div class="col-md-4 responsive-column">
            <h2 class="one-half-line-text">AI Assistant for <br>Conversational Surveys</h2>
	  </div>

	  <div class="col-md-6 responsive-column right-align-text">
	    <img class="lazyload"
		 alt= "survey chatbot"
		 data-src=
		 "/assets/img/ui/ur_red3.png"/>
	  </div>


	</div> <!--row-->

      </div> <!-- end of use case title area-->

      <br>

      <div class="row align-items-start justify-content-around">

	<div class="col-md-5 responsive-column img-area">

	  <h4 class="one-half-line-text">Engage with respondents in two-way conversations, asking them questions and eliciting their responses.</h4>

	  <br>


	  <div class="img-holder">
	    <img class="lazyload with-shadow"
		 alt="conversational survey chatbot example" data-src=
		 "/assets/img/content/conversational-survey-example.jpg" />
	  </div>

	</div> <!--col-->

	<div class="col-md-5 responsive-column">
	  <h2>Main Responsibilities</h2>
	  <br>

	  <ul class="p-16">

	    <li><a href="https://youtu.be/7aZB5154Qu0" target="_blank"><b>ask respondents open-ended </b></a> and choice questions to elicit both qualitative and quantitative input.</li>

	    <li><a href="https://youtu.be/Fbn_8pqYiFY" target="_blank"><b>answer respondent questions</b></a> during a survey to make clarifications, provide guidance, or prevent faking.</li>

	    <li><a href="/#reading-btw-lines" target="_blank"><b>read between the lines</b></a> to infer audience psychographics and better understand the "why" behind the collected responses.</li>

	    <li>automatically summarize free-text responses to open-ended questions to generate consumable insights</li>
	  </ul>

	  <h3 class="right-align-text">
	    <a href="https://juji.io/blog/case-study-using-juji-cognitive-ai-chatbot-to-scale-student-recruitment-of-online-programs/" target="_blank" class="with-link-icon">CASE STUDY</a>
	  </h3>

	</div> <!--col-->

      </div> <!--row-->

      <br>
      <br>
      <br>

      <div class="row align-items-center justify-content-around"
	   name="survey-chatbot-best-practice"
	   id="survey-chatbot-best-practice">
	<div class="col-md-5 responsive-column">

	  <div class="text-block">
	    <h2>Best Practice</h2>

	    <br>

	    <h4 class="one-half-line-text">The best survey chatbot should engage survey respondents in a true <b>two-way conversation</b> to deliver an engaging experience <i>and</i> elicit quality responses. With <a href="/no-code-ai-chatbot-builder" target="_blank">Juji Studio</a>, you can easily design a survey chatbot to achieve all the following and conduct effective surveys:</h4>

	     <ul class="with-square">
	    <li>ask <a href="https://juji.io/docs/quality-chatbot-design-tips/#mix-different-types-of-requests" target="_blank">a mixed set of multiple choice and open-ended questions</a> to elicit both quantitative and qualitative insights</li>
	    <li>anticipate and address potential user questions, including <a href="https://juji.io/docs/quality-chatbot-design-tips/#handling-user-clarification-questions">clarification questions</a> and <a href="https://juji.io/docs/quality-chatbot-design-tips/#handling-user-excuses-to-open-ended-questions" target="_blank">user excuses</a>.</li>
	    <li>use Juji pre-built AI to make a conversational survey engaging, such as <a href="https://juji.io/docs/quality-chatbot-design-tips/#paraphrase-messages-and-requests" target="_blank">paraphrasing a question</a> and <a href="https://juji.io/docs/quality-chatbot-design-tips/#personalize-messages-and-requests" target="">personalize a request</a>.</li>

	  </ul>

	  </div> <!--text block-->

	  <h3 class="right-align-text">
	    <a href="https://juji.ai/signup" target="_blank" class="with-link-icon">CREATE MY OWN</a>
	  </h3>

	</div> <!--col-->

	<div class="col-md-5 responsive-column centered-text">
	  <img class="lazyload with-shadow"
	       alt="chatbot use case: personalized survey chatbot guides respondent actions"
	       data-src="/assets/img/content/conversational-survey-best-practice.jpg" />
	</div>
      </div> <!--row best practice-->

    </div> <!--end of use case solution desc-->
      </div> <!--end of container-->
</section>



    <section class="content-section first-section" id="ur-why-juji-better" name="ur-why-juji-better">
      <div class="container">

	<div class="title-area">
	  <h1>Why Juji is Better</h1>
	  <h2 class="muted-heading">ACHIEVING THE BEST ROI</h2>
	  <p><a href="https://en.wikipedia.org/wiki/Survey_data_collection" target="_blank">Online surveys</a> are important for conducting user or market research. However, survey fatigue is now a major challenge faced by anyone who wishes to collect data due to extensive use of online surveys.</p>
	    <p>Juji's conversational survey solution humanizes surveys with AI to combat survey fatigue and help you achieve the best survey ROI from two aspects: <a href="#better-survey-results"><b>better survey results</b></a> and <a href="#faster-insights"><b>faster to insights</b></a>. No technical skills required.</p>

	</div>

	<!--quality-->
	<div class="row align-items-center justify-content-between sub-section"
	     id="better-survey-results" name="better-survey-results">

	  <div class="col-lg-5 responsive-column">
	    <h2>Better Survey Results</h2>
	    <br>
	    <h4 class="one-half-line-text">Compared to traditional online survey tools or other survey chatbots, Juji chatbots can better engage with respondents through a natural conversation and gather higher quality responses. </h4>
	    <br>
	    <h4>In particular, Juji chatbots can achieve: </h4>

	    <br>
	    <h3 class="green-text">78% better data quality</h3>
	    <p>than traditional online surveys by <a href="https://youtu.be/7v6YIyt1jh4" target="_blank">asking open-ended questions and their follow-ups </a> to elicit rich participant input.</p>

	    <br>

	    <h3 class="green-text">2X completion rate</h3>
	    <p class="one-half-line-text">of traditional online surveys by <a href="https://juji.io/docs/quality-chatbot-design-tips/#ensure-conversation-quality" target="_blank">auto-handling user digressions (e.g., gibberish input and excuses)</a> to ensure survey completion.</p>


      </div> <!--column-->


      <div class="col-lg-6 responsive-column">

	<video class="centered"
	       title="ai chatbot demo: survey chatbot asking open-ended questions" muted autoplay loop
	       width="80%">
	  <source src="/assets/video/survey-chatbot.mp4"
		  type="video/mp4">
	</video>

      </div> <!-- col-->

    </div> <!--row-->

    <!-speed-->
    <div class="row align-items-center justify-content-between sub-section"
	 id="faster-insights" name="faster-insights">
      <div class="col-lg-6 responsive-column">
	<img class="card-img-top lazyload with-shadow"
	     src="/assets/img/content/survey-chatbot.jpg"
	     alt="best chat design: use no-coding ai chatbot builder to design chatbot flow for a survey chatbot"/>

      </div>

      <div class="col-lg-5 responsive-column">
	<h2>Faster to Insights</h2>
	<br>
	<h4 class="one-half-line-text">Juji's <a href="/no-code-ai-chatbot-builder/#out-of-the-box-ai" target="_blank"> pre-built AI </a> and <a href="/no-code-ai-chatbot-builder" target="_blank">no-code chatbot builder</a> enables you to build and launch <a href="#better-survey-results">high-performance survey chatbots</a> and obtain insights, fast. </h4>

	  <br>

	  <h3 class="green-text">100% no coding</h3>
	  <p>similar to using SurveyMonkey or Qualtrics, but with <a href="/#juji-smarts" target="_blank">full AI powers</a> to obtain higher quality insights</p>

	  <br>
	  <h3 class="green-text">instant insights</h3>
	  <p>obtaining real-time <a href="https://juji.io/docs/juji-studio/reports/#audience-analytics" target="_blank">response (including free text responses) and audience analytics</a></p>

	  <br>
	  <h4 class="one-half-line-text">NO IT RESOURCES REQUIRED.</h4>

      </div> <!--col-->

    </div> <!--row-->


   </div> <!--container-->
    </section>

    <section class="content-section step-section" id="ur-how-it-works" name="ur-how-it-works">
      <div class="container">

    <div class="title-area">
      <h1>How It Works</h1>
      <h2 class="muted-heading one-half-line-text">THREE-STEP SET UP<br>DASHBOARD FOR FAST INSIGHTS</h2>
    </div>

    <div class="row align-items-center justify-content-between">

      <div class="col-md-5 responsive-column">
	<div class="text-block">
	  <h2>Three Steps to Set up</h2>
	  <br>
	  <h4 class="one-half-line-text"><a href="/no-code-ai-chatbot-builder">Juji Studio</a> enables you to build and launch an AI chatbot for conducting conversational surveys in three (3) quick steps with no-coding.</h4>
	</div>

      </div>

       <div class="col-md-2 responsive-column">
	<h3>
	  <a class="text-link" href="/no-code-ai-chatbot-builder"
	     target="_blank">LEARN MORE</a>
	</h3>
       </div>

    </div>



    <!--example screenshots-->
    <div class="row align-items-top justify-content-around example-row">

      <!--card 1-->
      <div class="col-lg-4 responsive-column">
	<div class="card no-border">

	  <img class="card-img-top with-shadow lazyload"
	       src="/assets/img/content/create-survey-chatbot.jpg"
	       alt="chatbot flow design: design a survey chatbot with best ai chat"/>


	   <div class="card-body more-space">
	     <h3 class="card-title one-half-line-text">STEP 1<br>Enter Survey Questions</h3>
	     <p class="card-text">Like creating a survey on SurveyMonkey, create a chatbot by entering multiple choice and open-ended questions. <a href="https://juji.io/docs/juji-studio/customize-main-chat-flow/#edit-a-topic" target="_blank">Customize each question as needed</a>, e.g., indicating required questions or user response length.</p>

	   </div>
	 </div> <!--end of card-->
       </div>

       <!-- card 2-->
       <div class="col-lg-4 responsive-column">
	 <div class="card no-border">

	     <img class="card-img-top with-shadow lazyload"
		  src="/assets/img/content/test-survey-chatbot.jpg"
		  alt="best chat design: test a chatbot to ensure the delivery of best ai chat"/>

	   <div class="card-body more-space">
	     <h3 class="card-title one-half-line-text">STEP 2<br>Test Conversations</h3>
	     <p class="card-text"><a href="https://juji.io/docs/quality-chatbot-design-tips/#preview-chatbot-often" target="_blank">Preview your chatbot often</a> for fast testing and improvement. Follow <a href="https://juji.io/docs/quality-chatbot-design-tips/#ensure-conversation-quality" target="_blank">these chatbot design tips</a> to ensure the quality of your chatbot, e.g., adding answers to anticipated user clarification questions.</p>

	   </div>
	</div>
       </div> <!--card 2-->

       <!-- card 3-->
       <div class="col-lg-4 responsive-column">
	 <div class="card no-border">

	   <img class="card-img-top with-shadow lazyload"
		src="/assets/img/content/launch-survey-chatbot.jpg"
		alt="best chat design: use real-time chatbot analytics dashboard to monitor and improve Q&A chatbot"/>

	   <div class="card-body more-space">
	     <h3 class="card-title one-half-line-text">STEP 3<br>Launch Chatbot</h3>
	     <p class="card-text">Once you're ready, you can <a href="https://juji.io/docs/juji-studio/release/" target="_blank">launch your survey chatbot</a>. You can launch it on your website, Facebook Messenger, or your mobile app. You can also share the chatbot URL via email or other channels.</p>

	   </div>
	 </div>
       </div> <!--card 3-->

       <h3>
	 <a href="https://juji.io/signup" target="_blank" class="with-link-icon">GET STARTED NOW</a>
       </h3>

    </div> <!--end of card row-->

    <br>
    <br>

     <div class="row align-items-center justify-content-between sub-section"
	  id="ur-manage-chatbot" name="ur-manage-chatbot">

       <div class="col-md-6 responsive-column">
	 <img class="lazyload"
	      alt= "best ai chatbot platform: support of chatbot management"
	     data-src=
             "/assets/img/ui/ur_red3-big.png">
       </div>

       <div class="col-md-5 responsive-column">
	 <div class="text-block">

	   <h2>Real-time Chatbot Analytics Dashboard for Instant Insights</h2>
	   <br>
	   <h4 class="one-half-line-text"><a href="/no-code-ai-chatbot-builder">Juji Studio</a> provides you with a real-time dashboard to view and interact with survey results and analytics as surveys are being conducted.</h4>

	   <br>
	   <h4 class="one-half-line-text">You can also <a href="https://juji.io/docs/juji-studio/reports/#export-audience-data" target="_blank">download the results</a> in a portable format (CSV) for further analysis or actions.</h4>

	 </div>

       </div>

     </div>

      <!--example images-->
    <div class="row align-items-center justify-content-around example-row">

      <!--card 1-->
      <div class="col-md-6 responsive-column" name="audience-dashboard" id="audience-dashboard">
	<div class="card no-border">
	     <img class="card-img-top with-shadow lazyload"
		  src="/assets/img/content/choice-response-analysis.jpg"
		  alt="best chat design: use chatbot analytics dashboard to view user analytics and deliver best ai chat"/>

	   <div class="card-body more-space">
	     <h3 class="card-title">Choice-Question Response Analysis</h3>
	     <p class="card-text">For fast comprehension of results, Juji automatically computes the statistics of survey responses collected from choice questions and visualizes the stats.</p>

	   </div>
	</div> <!--end of card-->
      </div> <!--card 1-->

       <div class="col-md-6 responsive-column" name="qa-dashboard" id="qa-dashboard">
	 <div class="card no-border">
	   <img class="card-img-top with-shadow lazyload"
		src="/assets/img/content/free-text-summarization.jpg"
		alt="best chat design: use chatbot analytics dashboard to view unanswered user questions and improve chatbot to deliver best ai chat"/>

	   <div class="card-body more-space">
	     <h3 class="card-title">Free-Text Response Summarization</h3>
	     <p class="card-text">Juji automatically summarizes the free-text responses to open-ended questions and displays the extracted main themes (topics) and representative statements.</p>

	   </div>
	</div>
       </div> <!--card 2-->


    </div> <!--end of example row-->

    <h3 class="right-align-text">
      <a class="text-link" href=
	 "https://juji.io/blog/q-a-dashboard/"
	 target="_blank">LEARN
	MORE</a>
    </h3>




      </div> <!--container-->
    </section>

    <section class="content-section step-section"
	     id="interpret-case-study" name="interpret-case-study">

      <div class="container">

    <div class="title-area">

	  <h1>Case Study</h1>
	  <p>Collaborating with <a href="https://interpret.la/insights/interpret-insights/" target="_blank">Interpret</a>, a market research firm specializing in media, entertainment, and technology, Juji helped build a chatbot to interview about 300 gamers and elicit their opinions about game trailers. For comparison purpose, a typical Qualtrics survey was also conducted and the results from both surveys were compared.</p>

    </div>

    <div class="row align-items-center justify-content-around">

      <div class="col-md-6 responsive-column">

	<div class="row align-items-center">
	  <div class="col-md-4">
	    <img class="lazyload rounded-with-shadow"
		 alt= "chatbot use cases: case study of a survey chatbot"
	     data-src=
             "/assets/img/ui/juji-chat-profile-sm.png">
	  </div>

	  <div class="col-md-6">
            <div class="text-block">
              <h2>Juji</h2>
	      <h4>born: July, 2018</h4>
	    </div> <!--text-block-->
	  </div> <!--col-->
	</div>

	<br>
	<br>
	<h2>Main Skills</h2>
	<p>I was made to ask open-ended questions and survey gamers
	  about their opinions on two newly released trailers. I
	  was also able to handle various digressions during a survey, such as
	  gibberish responses and user excuses, to ensure survey
	  completion and the quality of responses.</p>

	<br>
	<br>
	<h2>Main Achievements</h2>
	<br>
	<h2 class="green-text">2X completion rate</h2>
	<p>of a comparable Qualtrix survey</p>
	<br>
	<h2 class="green-text">78% better data</h2>
	<p>than the Qualtrix survey</p>


	<br>
	<h3 class="right-align-text">
	  <a class="text-link with-link-icon" href=
	     "https://arxiv.org/abs/1905.10700" target="_blank">READ THE FULL STUDY</a>
	</h3>

      </div>

      <div class="col-md-5 responsive-column img-area">

	<div class="img-holder">
	  <img class="lazyload"
	       alt="chatbot use cases: a case study of survey chatbot"
	       data-src=
               "/assets/img/content/survey-chatbot-case-study.jpg">
	</div>

      </div> <!--col-->

    </div> <!--row-->





  </div> <!--container-->

</section>