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package.xml
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package.xml
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<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE contaopackage>
<extension name="helpdesk" date="20120203">
<author user="katgirl" name="Kirsten Roschanski" website="http://kat-webdesign.de" />
<copyright>(c) 2007-2011 Peter Koch, (c) 2012 Kirsten Roschanski</copyright>
<license>GNU GPL V2</license>
<classification type="free" category="application" />
<release version="10030119" build="34" date="20120216" />
<contao minversion="20070069" maxversion="20110009" />
<requiredextension name="avatar" minversion="10000009" maxversion="10000019" />
<requiredextension name="cron" minversion="10000009" maxversion="10010009" />
<requiredextension name="geshi" minversion="10000089" maxversion="10000089" />
<language code="de">
<translator user="acenes" name="Peter Koch" website="http://ibk-software.com" />
<searchtags>Forum,Helpdesk,Support,Ticket,Kommentare</searchtags>
<title>Helpdesk</title>
<teaser>Allgemeine Forum und Helpdesk Anwendung mit Ticketverwaltung</teaser>
<description><ul> <li>Echte Contao Anwendung; voll integriert in Anwender/Mitglieder System.</li> <li>Kann als allgemeines Forum, als Helpdesk Ticket System, oder beides zugleich eingesetzt werden.</li> <li>Erweiterte Kommentarfunktion für Artikel mittels eines Inhaltselements.</li> <li>Sowohl Frontend Mitglieder als auch Backend Anwender können teilnehmen.</li> <li>Mehrere Frontend Module mit ausgewählten Kategorien möglich; angezeigt auf einer oder mehrern Seiten, oder auch eingebettet in Artikeln.</li> <li>Backend Module zur Konfiguration und Ausführung.</li> <li>Umfassende BBCode Unterstützung einschliesslich Tabellen, Listen, Boxen, Syntax Highlight und mehr.</li> <li>Popup Fenster für BBCode Hilfe und Beitrags-Vorschau.</li> <li>Email Benachrichtigung an eingeschriebene Benützer.</li> <li>Email Import von neuen Themen und Tickets, sowie Beiträgen als Antwort.</li> <li>Voll anpassbares Layout und Erscheinung mittels Templates und Themen.</li> <li>Leistungsfähige Suchmaschine.</li> <li>RSS Feeds für beliebige Kombinationen von Kategorien.</li> <li>Handliche Moderator Funktionen einschliesslich Cut/Paste Operationen für Beiträge, Themen und Tickets.</li> </ul></description>
<releasenotes><h3>Version 1.3.11</h3>
<ul>
<li>Now supports Contao 2.11 feature</li>
</ul>
</releasenotes>
<manual link="" />
<forum link="https://www.contao-community.de/forumdisplay.php?20-helpdesk" />
</language>
<language code="en">
<translator user="acenes" name="Peter Koch" website="http://ibk-software.com" />
<searchtags>Forum,Helpdesk,Support,Ticket,Comments</searchtags>
<title>Helpdesk</title>
<teaser>General forum and help desk ticketing application</teaser>
<description><p>A message board (forum) application designed to be as well used as a helpdesk ticketing system, for example to provide formal and informal support to customers or clients. The terminology and functions of the forum categories is slightly different than the support ticketing categories, but when you know the mapping you will immediately be familiar with the application.</p>
<h4>Features</h4>
<ul>
<li>Native Contao application; fully integrated into Contao user/member system.</li>
<li>Can be used as forum, as helpdesk ticketing system, or both at same time.</li>
<li>Add enhanced commenting feature to your articles with a content element.</li>
<li>Both, frontend members and backend users, can be members/clients or moderators/supporters.</li>
<li>Multiple frontend modules with selected categories are possible; to be displayed on one or several pages, or embedded within articles.</li>
<li>Backend modules for configuration and forum participation.</li>
<li>Comprehensive and fast BBCode engine including tables, lists, several box types, syntax highlighting and more.</li>
<li>Popup windows for BBCode help and editor preview.</li>
<li>Email notification to subscribing users.</li>
<li>Email import to create new topics/tickets, as well as to reply to notifications.</li>
<li>Fully customizable layout and appearence by templates and themes.</li>
<li>Powerful search engine.</li>
<li>RSS feeds for any selection of categories.</li>
<li>Convenient moderator functions including cut/paste operations to move messages and topics</li>
</ul></description>
<releasenotes><h3>Version 1.3.11</h3>
<ul>
<li>Now supports Contao 2.11 feature</li>
</ul>
</releasenotes>
<manual link="" />
<forum link="https://www.contao-community.de/forumdisplay.php?20-helpdesk" />
<shop link="" />
</language>
<language code="ro">
<translator user="purcaruionut" name="Ionuţ PURCARU" website="http://www.iroot.ro" />
<searchtags>Forum,Asistenţă,Suport,Tichet</searchtags>
<title>Forum/Asistenţă</title>
<teaser>Aplicaţie de forum şi asistenţă</teaser>
<description><p>O aplicaţie de mesagerie forum) proiectată pentru a fi la fel de bine folosită ca un sistem de asistenţă, de exemplu, pentru a oferi sprijin formal şi informal clienţilor. Terminologia şi funcţiile din categoriile forum este puţin diferită de cea de la categoriile de asistenţă, dar după o cunoaştere mai amănunţită veţi fi imediat familiarizat cu cererea.</p> <h4> Facilităţi </h4> <ul> <li>Aplicaţie nativă Contao; integrată complet în sistemul de utilizatori/membri. </li> <li>Poate fi folosit ca un forum, ca sistem de asistemţă de tichetare, sau ambele în acelaşi timp. </li> <li> Poate adăuga comentarea avansată pentruarticole cu un element de conţinut. </li> <li>Ambii, membrii frontend şi utilizatorii backend, pot fi membri sau clienţi, moderatori sau asistenţi. </li> <li>Este posibilă folosirea modulelor de interfaţă cu multiple categorii selectate; să fie afişate pe una sau mai multe pagini, sau încorporat în articole. </li> <li> Module backend pentru configurare şi participarea la forum. </li> <li> Motor BBCode complet şi rapid, inclusiv codul BB, tabele, liste, mai multe tipuri de cadre, evidenţiere sintaxă şi mai multe. </li> <li> Ferestre pop-up pentru ajutor şi previzualizare pentru editor. </li> <li>Notificare prin email pentru utilizatori înscrişi. </li> <li>Import de email pentru a crea subiecte noi sau tichete, precum şi pentru a răspunde la notificări. </li> <li> Aspect complet personalizabil prin template-uri şi teme </li> <li> Motoar de căutare puternic. </li> <li> RSS pentru orice selecţie de categorii. </li> <li> Funcţii convenabile de moderator, inclusiv operaţiuni de tăiere alipire pentru a muta mesajele. </li> </ul></description>
<releasenotes><h3>Version 1.3.11</h3>
<ul>
<li>Now supports Contao 2.11 feature</li>
</ul>
</releasenotes>
<manual link="" />
<forum link="https://www.contao-community.de/forumdisplay.php?20-helpdesk" />
<shop link="" />
</language>
<language code="cs">
<translator user="frogzone" name="Tomas Petrlik" website="http://www.frogzone.cz" />
<searchtags>Forum,Helpdesk,Support,Ticket,Comments</searchtags>
<title>Helpdesk</title>
<teaser>Všeobecné fórum a helpdesk</teaser>
<description><p>A message board (forum) application designed to be as well used as a helpdesk ticketing system, for example to provide formal and informal support to customers or clients. The terminology and functions of the forum categories is slightly different than the support ticketing categories, but when you know the mapping you will immediately be familiar with the application.</p> <h4>Features</h4> <ul> <li>Native Contao application; fully integrated into Contao user/member system.</li> <li>Can be used as forum, as helpdesk ticketing system, or both at same time.</li> <li>Add enhanced commenting feature to your articles with a content element.</li> <li>Both, frontend members and backend users, can be members/clients or moderators/supporters.</li> <li>Multiple frontend modules with selected categories are possible; to be displayed on one or several pages, or embedded within articles.</li> <li>Backend modules for configuration and forum participation.</li> <li>Comprehensive and fast BBCode engine including tables, lists, several box types, syntax highlighting and more.</li> <li>Popup windows for BBCode help and editor preview.</li> <li>Email notification to subscribing users.</li> <li>Email import to create new topics/tickets, as well as to reply to notifications.</li> <li>Fully customizable layout and appearence by templates and themes.</li> <li>Powerful search engine.</li> <li>RSS feeds for any selection of categories.</li> <li>Convenient moderator functions including cut/paste operations to move messages and topics</li> </ul></description>
<releasenotes><h3>Version 1.3.11</h3>
<ul>
<li>Now supports Contao 2.11 feature</li>
</ul>
</releasenotes>
<manual link="" />
<forum link="https://www.contao-community.de/forumdisplay.php?20-helpdesk" />
<shop link="" />
</language>
<language code="lv">
<translator user="warrior" name="Maris Celmins" website="http://www.bauskasbiblioteka.lv" />
<searchtags>Forum,Helpdesk,Support,Ticket,Comments</searchtags>
<title>Helpdesk</title>
<teaser>Vispārīgs foruma un palīdzības dienesta pieteikumu reģistrs</teaser>
<description><p>Pieteikumu, jeb Ziņojumu dēlis (forums), ko var labi izmantot kā palīdzības dienesta biļešu sistēmu, piemēram, nodrošināt klientu formālu un neformālu atbalstu. Foruma kategorijās izmantotā terminoloģija un funkcijas ir nedaudz savādāka nekā atbalsta biļešu kategorijām, bet, tiklīdz izprotat atbalsta biļešu kategoriju savstarpējo sasaisti, jūs nekavējoties saprotat kā darbojas aplikācija. </p><h4>Jaunas iespējas</h4><ul><li>Dabisks (native) Contao pieteikums;.. pilnībā integrēts Contao lietotāju/dalībnieku sistēmā</li><li>izmanjams gan kā forums, gan kā - palīdzības dienesta biļešu sistēma, vai abas vienalicīgi</li><li>Pievienota uzlabota komentēšanas iespēja Rakstiem ar komentāru satura elementu</li><li>Gan Frontend dalībnieki, gan
Backend lietotāji var būt dalībnieki/klienti, vai moderatori/atbalstītāji</li><li>Iespējami vairāki Frontend moduļi ar izvēlētām kategorijām; lai tiktu parādīts uz vienu vai vairākām lapām, vai iegults raksti. <li> aizmugure moduļu konfigurāciju un foruma līdzdalību . <li> Visaptveroša un ātri BBCode dzinēju, ieskaitot tabulas, sarakstus, vairāki kaste veidu, sintakse izceļot un vairāk . <li> Popup logiem BBCode palīdzību un redaktors preview. <li> e-pasta paziņojumu pierakstieties lietotājiem. <li> Nosūtīt importa, lai radītu jaunas tēmas / biļetes, kā arī atbildēt uz paziņojumiem, . <li> Pilnībā customizable izkārtojumu un izskatu, veidnes un tēmām. <li> jaudīgu meklēšanas dzinēju. <li> RSS barotnes, lai jebkura atlases kategorijām. <li> Ērta moderatora funkcijas, tostarp cut / paste darbības, lai pārvietotu ziņojumus un tēmas</description>
<releasenotes><h3>Version 1.3.11</h3>
<ul>
<li>Now supports Contao 2.11 feature</li>
</ul>
</releasenotes>
<manual link="" />
<forum link="https://www.contao-community.de/forumdisplay.php?20-helpdesk" />
<shop link="" />
</language>
</extension>