Upstream 403s

[lol768]

No description provided.

[lol768]

Why are we retiring the app?

In June 2019, after a long period of development and testing, we released a new NX Bus app on the app stores.

Our vision was to create an all-in one app that provided live bus tracking and ticketing in one place. > We knew this would be a complex project but felt it would bring a big benefit to our users, making life easier when tracking a bus or buying a ticket.

But some of you have had a very different experience.

You’ve reported issues with the app crashing, tickets not displaying after purchase and unreliable live bus predictions. We’ve read your reviews, taken your calls and documented the issues. We’ve relentlessly investigated the root cause of the problems and released numerous fixes. But these have not made enough of an improvement to deliver a consistent and reliable experience for our customers.

For that reason, we are now taking the NX Bus app out of the app stores while we delve further into the core issues as part of our commitment to offering a better digital experience.

Our previous NX MTicket app is available for use immediately and you’ll still be able to use your existing tickets until February 27th in the NX Bus app.

Live bus tracking will once again be provided by our old app, called National Express West Midlands which is available in the app stores.

Few notes:

• The new app worked fine. "issues with the app crashing" is likely down to crappy customer devices and general users-being-morons syndrome. Unreliable predictions will be down to data quality problems, I'd have thought.
• National Express West Midlands doesn't do live bus tracking, just times, and it's not been updated for like a decade so it doesn't work on Android 10

Requiring the old app be used is a poor solution to these problems and breaking everyone else's use of the new app (if they wanted to keep it) by taking the API away is just petty.