Copilot Subscription Payment Issue

[devZaidGit]

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Copilot Subscription Payment Issue

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I encountered a billing issue when trying to purchase a Copilot subscription. The error message is:

"Cannot proceed with payment
There appears to be an issue with the billing information. We're looking into it and will send you an update within 48 hours. Thank you for your patience."

Please assist in resolving this so I can access Copilot.

[arafajs]

1. Check your credit card information to make sure it is correct.
2. Try using a different credit card or payment method.
3. Contact your credit card company to see if there are any restrictions on international payments.

• Go to the GitHub Support page.
• Click on the "Contact Support" button.
• Select the "GitHub Copilot" product.
• Select the "Billing" issue type.
• Enter your contact information and a brief description of the issue.
• Click on the "Submit" button.
• GitHub support will usually respond to your request within 48 hours.

[devZaidGit]

I encounter an error before reaching the payment page, and therefore, I don't proceed to the payment method. @arafajs

[Akash1134]

Hi @devZaidGit, The best place to go for answers to account-specific questions like this one is opening a ticket on our Support page. Please open a ticket with them 🙂

[tadeotech]

Did they get back to you? I just had the same issue, and I know that the place to raise support tickets is the support page, I guess the reason we also turn here is to see if we can get any answers or explanations quickly. The ugly part of support is when you don't even get a receipt of your ticket, and when there's no clarity as to what we should expect from the service. I did open a ticket, but who knows when they're gonna get back to me, could be the actual 48h, could be never. Has anyone solved this somehow?

[RunsFor]

Same thing, and no auto-response in email

[gothicsoftware]

I got an auto-response email. But it has been 24+ hours and no contact. I did not get to the step to enter my credit card. They don't have it. I entered my name, then address, then hit next.. I released I wanted my home address and hit previous..I entered my home address and when I hit next, I got the message. I cannot do anything else. I also cannot build and deploy and I can not even pay them. This is nuts.

[mrbombadil]

same here

[CarlosUlisesOchoa]

Same problem 🙁

Update: After few hours I received this email from GitHub team and as they said. My issue was fixed, thanks a lot !

[subhash-meter]

Here are the workarounds.
Workaround1:
If your address is 100 Clearview Dr
Can you please try entering the 100 Clearview Dr into the first address line, with #100 in address line 2? Let me know if you still see an error.

Workaround2:
One potential workaround that had success with is using the address's 9-digit zip code. If you are unsure of this zip code, you can look it up using this USPS tool:

https://tools.usps.com/zip-code-lookup.htm?byaddress