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README_bitrix24.md

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Asterisk Bitrix24 Integration

Basic setup

  • Install and configure asterlink service first.
  • Uncomment b24 entry in conf.yml file.
  • Bitrix24 -> Applications -> Developer resources -> Other -> Add inbound webhook:
    • Access permissions - check crm, telephony, user.
    • Copy "REST call example URL" without "profile/" to webhook_url in config.
  • Bitrix24 -> Telephony (open /telephony address) -> Configure telephony -> Telephony users:
    • Configure extensions for users.

Call originations from Bitrix24

  • Configure webhook_endpoint_addr in conf.yml.
  • Bitrix24 -> Applications -> Webhooks -> Add outbound webhook
    • Handler address - http://my_endpoint_addr/originate/.
    • Event type - ONEXTERNALCALLSTART.
    • Copy "Authentication code" to webhook_originate_token in conf.yml.
  • Bitrix24 -> Telephony -> Configure telephony -> Telephony settings.
    • Default number for outgoing calls - Select your outbound hook.

Forwarding calls to assigned user

Dialplan example:

[bitrix24]
exten => route,1,Set(B24ASSIGNED=${CURL(http://my_endpoint_addr/assigned/${UNIQUEID})})
same => n,GotoIf($[${B24ASSIGNED}]?from-did-direct,${B24ASSIGNED},1)
same => n,Goto(ext-queues,400,1)
same => n,Hangup

Recording upload

Bitrix24 can download and store call recording.

  • Make your recording folder accessible. From webserver, for example: 
    ln -s /var/spool/asterisk/monitor /var/www/html/recfiles
  • Set rec_upload url in config: 
    http://my_pbx_addr/recfiles/