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Seeing Crash while initilizing the sdk #9
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Hi @PSinha1202, Thanks for contacting us. Is this crash report is from the SDK v4.1.2 or v4.3.3? If the issue is from the v4.1.2 then upgrading SDK version to 4.3.3 may help but if it is from v4.3.3 then we may need little bit more information. Can you let us know more about you code integration looks like? Kind regards, |
@rburunkayaSocure thanks for a quick follow up. The crash logs is from sdk 4.3.4, we saw the notes of fix in 4.3.0, so tried to upgrade it with the hope it would fix it. Here is the sample code
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update: We use Bitrise to make our builds, and even there, it's crashing. We tried Xcode 16.0, and even with Swift 5.0 and with latest sdk 4.3.3.
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Hey @PSinha1202 Can you let us know about code in your closure. The crash is happening in the callback closure so it could be related to something there. Thanks |
Inside the intializeSDK closure, we either log an error or update UserDefaults. Even if we remove all logic from the closure, the same error is being hit. SigmaDevice.initializeSDK(sdkKey, options: nil) { _, _ in } // Same crash noted above |
I have one more question. Do you see that on any specific device or all devices on iOS 18? Thanks |
Few of the iOS devices (we have six users so far complained) are seeing crashes. A few developers are also seeing crashes in the simulator as well. |
Hey @PSinha1202 We are going to work on reproducing the issue on our end and get back to you. Also can you please send an email to support@socure.com email to continue communication through support channel. Thanks, |
sent the email to the support group. |
Hi Team, Checking to see if the team is able to reproduce the issue and have any clue for the crash. |
Hi @PSinha1202 We are still working on reproducing the issue but no luck so far. Our engineering team is eager to schedule a call with your team to debug issue. We can continue our conversation on support thread which your team is already opened. Thanks |
We have an app in Production that is crashing in iOS 18.0, which uses the 4.1.2 SDK. In order to resolve the issue we also updated the SDK to 4.3.3, and a few of the developers using Xcode 16.0 and Swift 6 complete and iOS 18.0 simulator are seeing the crash.
The crash is seen the moment the app launch.
App Delegate --> calls a function that initiates the SDK, and it crashes.
Is this is known or being worked on? This is affecting our user base so a quick resolution would be appreciated.
Here are the crash logs
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