- on a technical level: comments, programming language, design patterns, clean code, architecture => all means of communication!
- 1 of the 4 rules of simple design: What did you intent to do here?
- "Managing developers is like hording a herd of cats"
- on an interpersonel level: 4 levels of communication and examples in the field of software development, fact-based language, "softener words" like "maybe" or "someone"
- learn to do "expectation management"