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177 public repositories
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A collection of little helper scripts for OTRS that were created over time.
Updated
Nov 11, 2014
Perl
Toolbar to search for specific ticket dynamic field value
Updated
Apr 23, 2020
Perl
Enable customer user to scan QR Code (Serial Number) to get ConfigItem complete data and append it to new screen ticket body.
Allow customer to close their ticket via one-time link (public portal) provided by the agent reply
Updated
Mar 27, 2024
Perl
OTRS Add-on to change the default addresses in ticket responses
Updated
May 24, 2016
Perl
The GeneralCatalog is a reference table tool. You can add new items or update existing items in the Admin-Interface.
Updated
Sep 12, 2024
Perl
Show ticket template (Subject, Body, Queue) at customer portal based on configured Templates (Create type)
Updated
Mar 27, 2024
Perl
Allows you to insert CSS code to the system. Changes retain after updates and can be managed in the admin area.
Updated
Nov 22, 2021
Perl
Force an agent (ticket owner) to closing any escalated ticket first before can proceed to another ticket.
Updated
Aug 27, 2021
Perl
Znuny-Ticket-Notification-To-Telegram-Users Via Webservices
Display queue and service comment at agent new ticket screen
Browser extension to handle reported issues on OpenStreetMap website
Updated
May 23, 2024
JavaScript
This module extend Ticket Checklist addon by generating specific ACL (disable close state if checklist not complete)
Updated
Oct 24, 2022
Perl
Read only definition field for config item
Updated
Aug 17, 2021
Perl
Updated
Mar 13, 2020
Ruby
Populate list of FAQ in dynamic field and link it to the ticket.
Updated
Jul 27, 2024
Perl
Show ticket reply options on mouse over
Updated
Sep 26, 2019
JavaScript
Free program for sound notification of tickets in the OTRS system.
Script will givew the status of OTRS to Nagios. Works when mail fetch is 10min in OTRS.
Updated
May 22, 2019
Python
Checks for the latest Release in ftp.otrs
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