Receiving UnauthorizedException

[krummler]

Some or our users cannot load UserVoice, the library gets called and the screen appears, but there's just an empty screen with a loader that never finishes. No message, nothing. We can reproduce the problem with one of our test accounts. The only this that's in the log when debugging:

message=Api::V1::BaseController::UnauthorizedException, type=unauthorized

So I'm guessing the userguid or email got changed and the signature is wrong or something? Changing names/ids/email can happen and shouldn't mean the system just stops working?

Alternatively if I can detect this problem, I can try starting the UserVoice plugin without authenticating, is this possible?

[austintaylor]

The user id and email are not used for authenticating. More likely it cannot get a client key. Do you have your UserVoice site set to private? If so, you will need to include a client key and secret in the SDK configuration.