remote video view renders blank

[Ramaraju1992]

Hi Team,
Steps to Reproduce:

1. two parties can able to join in space for video call in VideoCallActivity.

• remote view renders incoming video, local renders my video from my camera (Expected)

2. when one user navigated to some other activity in application and navigate back to VIdeoCallActivity.

• local is rendering video from my phone camera, but remote is rendering blank
• but can able to receive and send audio from/to remote user

[ralagana]

Hi, are you getting this with the KitchenSink app (https://github.com/webex/webex-android-sdk-example) or your own app? Can you try KitchenSink if you haven't already done so?

[Ramaraju1992]

@ralagana I have tested the same in Kitchen sink app.
And behavior is still same, remote video is renders blank

[ankibatr]

@Ramaraju1992 Can you try the new library 3.1 and verify the same scenario?

[Ramaraju1992]

@ankibatr we have tested same with implementation 'com.ciscowebex:androidsdk:3.1.0@aar' still facing the same.

[PatelDhrupal]

Even tried with implementation('com.ciscowebex:androidsdk:3.4.0') still issue persist. Any update on same?

[PatelDhrupal]

Hello,

I have captured video and logs(2 users).

Video:https://isplahd-my.sharepoint.com/:v:/g/personal/dhrupal_patel_infostretch_com/EdGYyAOZhDVBvAInv1O7AjcBAEAvRf8FVFPHf_5tYTJ4pQ?e=cu2gd8

Device 1:
Name: Pixel 2
OS: 11
Verbose Log: https://isplahd-my.sharepoint.com/:w:/g/personal/dhrupal_patel_infostretch_com/ETeW0lJ8UG5IoW4dAdbr6E8B3Mxx3E1AYimIxV7PK1ZBLQ?e=MR65dd

Device 2:
Name: Pixel 3 Emulator
OS: 10
Verbose Log: https://isplahd-my.sharepoint.com/:w:/g/personal/dhrupal_patel_infostretch_com/EeeaspIuw0FMlbiUgx1_g00B_0rYab-_cvbPYkgKvMTy1w?e=iuN8s7