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Not receiving confirmation email #118

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CDoornbos opened this issue Oct 25, 2022 · 1 comment
Open

Not receiving confirmation email #118

CDoornbos opened this issue Oct 25, 2022 · 1 comment

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@CDoornbos
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Hi,

I've created a new acount last week to upload new pathways, but I didn't receive a confirmation email (also not in the spam folder). If I try to resend it I get the following error:

Mailer returned: Failed to send data [SMTP: Invalid response code received from server (code: 554, response: Message rejected: Email address is not verified. The following identities failed the check in region US-WEST-2: noreply@wikipathways.org)].

Could you maybe help me out? My user name is Cenna Doornbos.

Thanks in advance

@khanspers
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Hi Cenna,
The email confirmation is unfortunately not working right now. I have updated the permissions on your account so you can now upload pathways. Let me know if you have any additional questions!

Kristina

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