diff --git a/admin/console/hidden-settings.rst b/admin/console/hidden-settings.rst index e8ea8fc1..c6cfab0d 100644 --- a/admin/console/hidden-settings.rst +++ b/admin/console/hidden-settings.rst @@ -210,3 +210,31 @@ thresholds. - 0 - 1 - >= 2 + +Activate Attachment Tab in Sidebar +---------------------------------- + +This option activates a new tab in the right sidebar in the ticket view +which shows all attachments of the currently viewed ticket. + +.. code-block:: ruby + + >> Setting.set('ui_ticket_zoom_sidebar_article_attachments', 'true') + +Sample of the above setting: + +.. figure:: /images/console/attachment-tab.png + :align: center + :scale: 80% + +Time Period for Showing Customer Profile on New Calls +----------------------------------------------------- + +Zammad shows the customer profile dialog when a call of this customer is +incoming and there is an existing ticket of this customer in this time period. +The default time period is 30 days. If there is no ticket in this period, the +customer dialog is not shown automatically. + +.. code-block:: ruby + + >> Setting.set('cti_customer_last_activity', '90') # set the time period to 90 days diff --git a/images/console/attachment-tab.png b/images/console/attachment-tab.png new file mode 100644 index 00000000..9afa07e9 Binary files /dev/null and b/images/console/attachment-tab.png differ