Split into template per product line

.github/ISSUE_TEMPLATE/01-laptop12-issue.md

@@ -0,0 +1,77 @@
+---
+name: Laptop 12 Issue
+about: Laptop 12 Issue related to Firmware/Software/Drivers
+title: '[Laptop 12] '
+labels: 'Laptop 12'
+assignees: ''
+
+---
+
+## Device Information
+
+### System Model or SKU
+
+Please select one of the following
+
+- [ ] Framework Laptop 12 (13th Gen Intel® Core™)
+- [ ] Framework Laptop 12 (Intel® Core™ Series 3)
+
+### BIOS VERSION
+Please provide the bios version. 
+
+Windows:
+Open a command terminal as administrator:
+```wmic bios get SMBIOSBIOSVERSION```
+
+Linux: 
+Open a terminal and run the following command
+```sudo dmidecode --string bios-version```
+
+### DIY Edition information
+If you are experiencing an issue on a DIY system, Please also fill out the memory and storage devices you are using. 
+
+Memory: Manufacture and SKU
+Storage: Manufacture and SKU
+
+### Port/Peripheral information
+If you are experiencing an issue with a peripheral or an expansion card/port please fill out the following information: 
+* Peripheral vendor and name.
+* Port the Peripheral was connected to. Please see the following for port numbering: [Laptop 12](https://knowledgebase.frame.work/expansion-card-functionality-on-framework-laptop-12-13th-gen-intel-core-S1UDIAsWel)
+* Device or expansion card attached to the **Adjacent port** to the port that is having the issue.
+
+1. [ Fill In device / expansion card ]
+2. [ Fill In device / expansion card ]
+3. [ Fill In device / expansion card ] 
+4. [ Fill In device / expansion card ]
+
+### Standalone Operation
+Are you running your mainboard as a standalone device. Is standalone mode enabled in the BIOS?
+
+- [ ] Full System, Standalone mode **not** enabled (normal usage)
+- [ ] Full System, Standalone mode enabled
+- [ ] Mainboard only, Standalone mode enabled
+- [ ] Mainboard only, Standalone mode **not** enabled
+
+## Describe the bug
+A clear and concise description of what the bug is.
+
+## Steps To Reproduce
+Steps to reproduce the behavior:
+1. Go to '...'
+2. Click on '....'
+3. Scroll down to '....'
+4. See error
+
+## Expected behavior
+A clear and concise description of what you expected to happen.
+
+## Screenshots
+If applicable, add screenshots to help explain your problem.
+
+## Operating System (please complete the following information):
+ - OS/Distribution: [e.g. Windows 11]
+ - Version: [Version]
+- Linux Kernel Version: `uname -a`
+
+## Additional context
+Add any other context about the problem here.

.github/ISSUE_TEMPLATE/laptop-issue.md → .github/ISSUE_TEMPLATE/02-laptop13-issue.md

@@ -1,8 +1,8 @@
 ---
-name: Computer Issue
-about: Computer Issue related to Firmware/Software/Drivers
-title: Computer Issue
-labels: ''
+name: Laptop 13 Issue
+about: Laptop 13 Issue related to Firmware/Software/Drivers
+title: '[Laptop 13] '
+labels: 'Laptop 13'
 assignees: ''
 
 ---
@@ -13,16 +13,13 @@ assignees: ''
 
 Please select one of the following
 
-- [ ] Framework Laptop 12 (13th Gen Intel® Core™)
 - [ ] Framework Laptop 13 (11th Gen Intel® Core™)
 - [ ] Framework Laptop 13 (12th Gen Intel® Core™)
 - [ ] Framework Laptop 13 (13th Gen Intel® Core™)
 - [ ] Framework Laptop 13 (AMD Ryzen™ 7040 Series)
 - [ ] Framework Laptop 13 (AMD Ryzen™ AI 300 Series)
 - [ ] Framework Laptop 13 (Intel® Core™ Ultra Series 1)
-- [ ] Framework Laptop 16 (AMD Ryzen™ 7040 Series)
-- [ ] Framework Laptop 16 (AMD Ryzen™ AI 300 Series)
-- [ ] Framework Desktop (AMD Ryzen™ AI 300 PRO Series)
+- [ ] Framework Laptop 13 (Intel® Core™ Ultra Series 3)
 
 ### BIOS VERSION
 Please provide the bios version. 
@@ -44,25 +41,21 @@ Storage: Manufacture and SKU
 ### Port/Peripheral information
 If you are experiencing an issue with a peripheral or an expansion card/port please fill out the following information: 
 * Peripheral vendor and name.
-* Port the Peripheral was connected to. Please see the following for port numbering: [Laptop 16](https://knowledgebase.frame.work/expansion-card-slot-functionality-on-framework-laptop-16-rkUjGm7cn) or [Laptop 13](https://knowledgebase.frame.work/expansion-card-functionality-on-framework-laptop-13-amd-ryzen-7040-series-SkrVx7gAh) or [Desktop](https://knowledgebase.frame.work/en_us/expansion-card-functionality-on-framework-desktop-amd-ryzen-ai-max-300-series-HyhiaJYVxl)
+* Port the Peripheral was connected to. Please see the following for port numbering: [Laptop 13](https://knowledgebase.frame.work/expansion-card-functionality-on-framework-laptop-13-amd-ryzen-7040-series-SkrVx7gAh)
 * Device or expansion card attached to the **Adjacent port** to the port that is having the issue.
+
 1. [ Fill In device / expansion card ]
 2. [ Fill In device / expansion card ]
 3. [ Fill In device / expansion card ] 
 4. [ Fill In device / expansion card ]
 
-The following are for Laptop 16 only. 
-5. [ Fill In device / expansion card ]
-6. [ Fill In device / expansion card ]
-
-For Desktop only
-1. [ Fill In device / expansion card ]
-2. [ Fill In device / expansion card ]
-
-### Standalone Operation (Laptop Only)
+### Standalone Operation
 Are you running your mainboard as a standalone device. Is standalone mode enabled in the BIOS?
-- [ ] Yes
-- [ ] No
+
+- [ ] Full System, Standalone mode **not** enabled (normal usage)
+- [ ] Full System, Standalone mode enabled
+- [ ] Mainboard only, Standalone mode enabled
+- [ ] Mainboard only, Standalone mode **not** enabled
 
 ## Describe the bug
 A clear and concise description of what the bug is.

.github/ISSUE_TEMPLATE/03-laptop16-issue.md

@@ -0,0 +1,79 @@
+---
+name: Laptop 16 Issue
+about: Laptop 16 Issue related to Firmware/Software/Drivers
+title: '[Laptop 16] '
+labels: 'Laptop 16'
+assignees: ''
+
+---
+
+## Device Information
+
+### System Model or SKU
+
+Please select one of the following
+
+- [ ] Framework Laptop 16 (AMD Ryzen™ 7040 Series)
+- [ ] Framework Laptop 16 (AMD Ryzen™ AI 300 Series)
+
+### BIOS VERSION
+Please provide the bios version. 
+
+Windows:
+Open a command terminal as administrator:
+```wmic bios get SMBIOSBIOSVERSION```
+
+Linux: 
+Open a terminal and run the following command
+```sudo dmidecode --string bios-version```
+
+### DIY Edition information
+If you are experiencing an issue on a DIY system, Please also fill out the memory and storage devices you are using. 
+
+Memory: Manufacture and SKU
+Storage: Manufacture and SKU
+
+### Port/Peripheral information
+If you are experiencing an issue with a peripheral or an expansion card/port please fill out the following information: 
+* Peripheral vendor and name.
+* Port the Peripheral was connected to. Please see the following for port numbering: [Laptop 16](https://knowledgebase.frame.work/expansion-card-slot-functionality-on-framework-laptop-16-rkUjGm7cn)
+* Device or expansion card attached to the **Adjacent port** to the port that is having the issue.
+
+1. [ Fill In device / expansion card ]
+2. [ Fill In device / expansion card ]
+3. [ Fill In device / expansion card ]
+4. [ Fill In device / expansion card ]
+5. [ Fill In device / expansion card ]
+6. [ Fill In device / expansion card ]
+
+### Standalone Operation
+Are you running your mainboard as a standalone device. Is standalone mode enabled in the BIOS?
+
+- [ ] Full System, Standalone mode **not** enabled (normal usage)
+- [ ] Full System, Standalone mode enabled
+- [ ] Mainboard only, Standalone mode enabled
+- [ ] Mainboard only, Standalone mode **not** enabled
+
+## Describe the bug
+A clear and concise description of what the bug is.
+
+## Steps To Reproduce
+Steps to reproduce the behavior:
+1. Go to '...'
+2. Click on '....'
+3. Scroll down to '....'
+4. See error
+
+## Expected behavior
+A clear and concise description of what you expected to happen.
+
+## Screenshots
+If applicable, add screenshots to help explain your problem.
+
+## Operating System (please complete the following information):
+ - OS/Distribution: [e.g. Windows 11]
+ - Version: [Version]
+- Linux Kernel Version: `uname -a`
+
+## Additional context
+Add any other context about the problem here.

.github/ISSUE_TEMPLATE/04-desktop-issue.md

@@ -0,0 +1,64 @@
+---
+name: Desktop Issue
+about: Desktop Issue related to Firmware/Software/Drivers
+title: '[Desktop] '
+labels: 'Desktop'
+assignees: ''
+
+---
+
+## Device Information
+
+### System Model or SKU
+
+- [x] Framework Desktop (AMD Ryzen™ AI Max 300 Series)
+
+### BIOS VERSION
+Please provide the bios version. 
+
+Windows:
+Open a command terminal as administrator:
+```wmic bios get SMBIOSBIOSVERSION```
+
+Linux: 
+Open a terminal and run the following command
+```sudo dmidecode --string bios-version```
+
+### DIY Edition information
+If you are experiencing an issue on a DIY system, Please also fill out the memory and storage devices you are using. 
+
+Memory: Manufacture and SKU
+Storage: Manufacture and SKU
+
+### Port/Peripheral information
+If you are experiencing an issue with a peripheral or an expansion card/port please fill out the following information: 
+* Peripheral vendor and name.
+* Port the Peripheral was connected to. Please see the following for port numbering: [Desktop](https://knowledgebase.frame.work/en_us/expansion-card-functionality-on-framework-desktop-amd-ryzen-ai-max-300-series-HyhiaJYVxl)
+* Device or expansion card attached to the **Adjacent port** to the port that is having the issue.
+
+1. [ Fill In device / expansion card ]
+2. [ Fill In device / expansion card ]
+
+## Describe the bug
+A clear and concise description of what the bug is.
+
+## Steps To Reproduce
+Steps to reproduce the behavior:
+1. Go to '...'
+2. Click on '....'
+3. Scroll down to '....'
+4. See error
+
+## Expected behavior
+A clear and concise description of what you expected to happen.
+
+## Screenshots
+If applicable, add screenshots to help explain your problem.
+
+## Operating System (please complete the following information):
+ - OS/Distribution: [e.g. Windows 11]
+ - Version: [Version]
+- Linux Kernel Version: `uname -a`
+
+## Additional context
+Add any other context about the problem here.

.github/ISSUE_TEMPLATE/config.yml

@@ -0,0 +1,11 @@
+blank_issues_enabled: false
+contact_links:
+  - name: Framework Support
+    url: https://frame.work/support
+    about: For hardware defects, warranty claims, orders, and account questions, please contact Framework Support instead of filing an issue here.
+  - name: Framework Community
+    url: https://community.frame.work
+    about: Ask questions and discuss with other Framework users and the Framework team.
+  - name: Framework Knowledge Base
+    url: https://knowledgebase.frame.work
+    about: Guides and troubleshooting articles — your issue may already have a documented solution.