IT Support Specialist | Cloud Support Associate | AWS Certified | M.S. Computer Information Systems | Microsoft 365 • Intune • Jira • AWS •Azure •Terraform with Strong production experience, designing, building, and operating secure, highly available cloud platforms across AWS and multi-cloud environments.

I have experience supporting users through service desk workflows, handling common technical issues, documenting troubleshooting steps, escalating complex incidents, and improving repeat support processes through knowledge base articles and structured handoffs. I am comfortable working with tools such as Jira Service Management, Microsoft 365, Intune, TeamViewer, Windows, Active Directory/Entra ID concepts, and basic networking.

I specialize in Infrastructure as Code, Kubernetes platforms, CI/CD and release engineering, observability, and DevSecOps. I’ve owned platforms end to end — from architecture and automation to security hardening, monitoring, cost optimization, and incident response — supporting mission-critical workloads serving millions of users. I focus on designing systems that are secure, scalable, and production-ready, with clear deployment workflows, monitoring, and failure-handling strategies.

• AWS-native backend and serverless services
• CI/CD pipelines with automated checks
• Cloud architectures focused on reliability and security
• Cloud and Kubernetes platforms supporting high-availability workloads
• Infrastructure as Code foundations using Terraform
• Release pipelines with safety, gating, and automation
• Secure cloud environments using DevSecOps and least-privilege IAM
• Observability and reliability systems focused on fast detection and recovery

• Scalable Kubernetes Platform with GitOps & Observability
  Designed a production-grade Kubernetes platform using Terraform, Helm, Argo CD, Prometheus, and Grafana to support highly available services serving millions of users.

• Enterprise Multi-Cloud DevSecOps Platform
  Architected a multi-cloud platform across AWS, Azure, and GCP with standardized IaC, CI/CD pipelines, security controls, observability, and cost governance at enterprise scale.