Hunt groups

A Hunt Group refers to a group of extensions or phone numbers that are organized to process specific calls.

Example: When ever one calls the extension 100 the extensions 110, 111 and 420 ring. First one who picks up gets the call.

Strategies:

• Ring all: All given extensions and phone numbers ring at the same time.
• Ring recursively: The extensions or phone numbers ring one after the other (in the order of their position). Seconds between jumps define the time between the jumps.

Example setup

Let's assume that we want the extensions 400, 401, 402 and 500 to ring when somebody calls the extension 150.

1. On a fresh installed system we have to create a new hunt group with: http://0.0.0.0:3000/tenants/2/hunt_groups/new

2. Then you set a phone number for this hunt group (which would be the 150 in our example): http://0.0.0.0:3000/hunt_groups/1/phone_numbers/new

3. Now you can create your first hunt group member: http://0.0.0.0:3000/hunt_groups/1/hunt_group_members/new

4. And set the phone numbers for it: http://0.0.0.0:3000/hunt_group_members/1/phone_numbers/new

Discussion

You might want to know why a hunt group can have many hunt group members and why a single hunt group member can have many phone numbers. By that way you can define a hunt group member which has his extension and his e.g. mobile phone number. It is a bit easier to delete this specific hunt group member later.