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Welcome to Caseflow's wiki!

How to use this wiki

This wiki is a work in progress, and is a living document. You can navigate through existing Caseflow products and features, below.

Caseflow is a lot of different things, and will continue to evolve over time

• A case/task management system for many distinct users & roles, inside and out of VA
• It can create tasks for other VA systems, too
• Hearing scheduler (across many of variables)
• Document viewer and annotator
• Appeal system of record - centralizes Veteran and appeal data from disparate source systems
• API that shares Veteran and appeal data to other systems, including VA.gov for Veterans themselves

Caseflow products and features

• Caseflow Reader
• Caseflow Queue
  • Case details
  • Case timeline
  • Case search
  • Automatic case distribution
  • Add/Remove/Edit issues
  • Tasks
  • Organizations
• Caseflow Intake
  • Issues
  • Non-compensation queues
  • Add/Remove/Edit issues
• Appeal Status API
• Caseflow Hearings
  • Hearing Prep
  • Hearing Schedule
• Caseflow Certification
• Caseflow Dispatch
• eFolder Express
• Caseflow demo

Other teams that work with Caseflow

• Board data / Tableau team
• VA.gov (Appeals Status)
• Lighthouse API team