VA Notify

VA Notify

Overview

VA Notify is the external service that Caseflow uses to notify appellants of status changes on an appeal. The process starts whenever a tracked event changes on an appeal. The Appellant Notification module will create a custom JSON payload that it sends to an SQS queue using a Ruby Gem called Shoryuken. The SQS queue will asynchronously start to make API calls to VA Notify with the custom payload created within the Appellant Notification module. VA Notify will then send a callback to Caseflow with a status based on receipt of the payload. Caseflow will then make a record of the notification within the Notifications table as well as the Notifications Event table. VA Notify will then check the appellant's communication preferences by querying another VA Service called VA Profile using the participant id of the appellant that it was sent by Caseflow. VA Notify will then use the template id and appeal id (UUID for AMA Appeals or Vacols ID for Legacy Appeals) that it received from Caseflow to generate a notification that it will send to the appellant based on their communication preferences.

Business Impact

Scope

Additional Information

• Ruby Prepend
• Appellant Notifications
• SMS Templates
• Email Templates
• Infrastructure
• VA Notify External Service Integration
  • Payload for VA Notify
• Notification Engine