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Getting help at the CPG

Problems happen, we get it! If you've tried searching this site and still no dice, jump over to #software-questions to ask. To make it easy for us to determine what your issue is, please try to follow this format:

Tagline for request

  • What you're trying to accomplish, including any relevant context.
  • Steps you've already taken to solve this problem.
  • If you're linking a batch, please try to pull out specific stacktrace

You should almost certainly include:

  • Links to failing batches
  • Links to your code (even better with line numbers, and a specific Git Hash or branch name)

Extra tips:

  • Please use slack formatting for code, stacktraces, clarity, etc
  • Please let us know on the slack message if there are specific deadlines, and if you need us to live debug with you (as opposed to providing debug suggestions).
  • If you're taking screenshots (awesome), please try to include the URL so it's easy for us to see where you are.

Some examples of good software questions that make it easy for us to help debug: