This project is an AI-powered customer support chatbot designed to handle common inquiries and automatically create support tickets for more complex issues. It integrates with a ticketing system to ensure unresolved queries are escalated to human agents for further assistance.
- AI-Powered Responses: Utilizes OpenAI's GPT model to provide accurate and helpful responses to customer queries.
- Real-Time Interaction: Chatbot interacts with users in real-time, delivering instant answers.
- Automated Ticketing: Automatically creates support tickets for issues that need further attention, ensuring seamless customer support.
- Topic Detection: The chatbot can identify relevant topics and escalate issues accordingly.
- User-Friendly Interface: A simple and intuitive interface for easy interaction.
- Clone the repository:
git clone https://github.com/velickovski/CustomerSupport_TicketingSystem cd CustomerSupport_TicketingSystem